IT Desktop Support Specialist - Flexible Schedule

Axiom Technologies Pty Ltd.; Ilkeston; Presencial; GBP 25.000 - 35.000; Jornada completa

Descripción de la vacante

Axiom Technologies is seeking a capable Desktop Support resource to provide onsite/on-call support for the organization’s desktop computing environment in the UK. You will assist end-users, set up new workstations, and troubleshoot a range of hardware and software issues to ensure efficient service delivery.

The role requires 1+ year of desktop support experience, strong knowledge of Windows OS and Office 365, and familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Formación

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsabilidades

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Conocimientos

Desktop Support

Windows OS

Office 365

Networking basics

Communication

Troubleshooting

Educación

Bachelor's degree in CS/IT or related field

Herramientas

ServiceNow

Zendesk

JIRA

Descripción del empleo

Axiom Technologies is seeking a capable Desktop Support resource to provide onsite/on-call support for the organization’s desktop computing environment in the UK. You will assist end-users, set up new workstations, and troubleshoot a range of hardware and software issues to ensure efficient service delivery.

The role requires 1+ year of desktop support experience, strong knowledge of Windows OS and Office 365, and familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.