IT Desktop Support- Rotherham, UK (Dispatch/On Demand Request).

Axiom Technologies Pty Ltd.; Rotherham; On-site; GBP 23,000 - 32,000; Full time

Job summary

Axiom Technologies Pty Ltd. is seeking a capable desktop support technician to provide onsite assistance in the organization's desktop computing environment. You will deliver timely first- and second-level support for desktops, laptops, printers, and mobile devices.

The role involves configuring workstations, assisting with onboarding/offboarding, and supporting remote users with VPN and connectivity issues. Strong communication and troubleshooting skills are essential.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 1+ year of desktop support or helpdesk experience.
• Strong knowledge of Windows OS and Office 365.
• Familiarity with ticketing systems (ServiceNow, Zendesk, JIRA).
• Excellent communication and problem-solving skills.

Responsibilities

• Provide first- and second-level desktop support for devices and peripherals.
• Handle service requests via ticketing system, phone, or in-person.
• Install and maintain operating systems and applications.
• Troubleshoot hardware, software, and network issues.
• Set up new employee workstations and permissions.
• Maintain asset inventory and documentation.
• Assist with onboarding/offboarding from a technical view.
• Support remote users with VPN and remote access.
• Collaborate with IT teams on escalations and projects.
• Follow security policies for antivirus, patching, and data protection.

Skills

Windows OS

Office 365

Networking basics

Communication

Troubleshooting

Education

Bachelor's degree in Computer Science/IT

Tools

ServiceNow

Zendesk

JIRA

Active Directory

Group Policy

SCCM

Intune

JAMF

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
1+ year of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Preferred:

Experience with macOS or Linux environments.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

On-site support may be required.
Occasional lifting of equipment (up to 25 lbs).
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.