IT Desktop Engineer

One YMCA; Hatfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community-focused charity in Hatfield is seeking an experienced IT Desktop Engineer to provide support across multiple locations for approximately 650 staff. This role requires knowledge in TCP/IP networking and experience in desktop support. The ideal candidate will have a full UK driving licence and possess strong organisational skills. The position involves a dynamic work environment, and contributes significantly to the charity's mission. If you are motivated and reliable, we would love to hear from you.

Qualifications

• Proven experience providing desktop support in a corporate environment.
• Full UK driving licence and access to a car.
• Basic or Enhanced Criminal Disclosure may be required.

Responsibilities

• Provide IT support to approximately 650 staff across multiple locations.
• Set up IT environments in new locations.
• Troubleshoot and resolve a range of IT issues.

Skills

Desktop support

TCP/IP networking

Time management

Organisation skills

Experience with Meraki products

Tools

Cisco Meraki

VOIP systems

CCTV cameras

Network switches

Job description

Overview

Due to the expansion of our charity, One YMCA is seeking an experienced IT Desktop Engineer to join our small internal team, working alongside our Managed Services Provider. This role provides IT support to approximately 650 staff across more than fifty locations, so it involves a significant amount of travel and hands‑on support.

Key Responsibilities

• Be confident, proactive, and able to use initiative, with proven experience providing desktop support in a corporate or multi‑site environment.
• Set up IT environments in new locations, requiring strong working knowledge of TCP/IP networking and experience installing and configuring computers, routers, VOIP systems, CCTV cameras, and network switches.
• Troubleshoot and resolve a range of IT issues, including software, hardware, and cabling faults, ensuring a varied and interesting workload.
• As One YMCA upgrades its infrastructure, including replacing legacy firewalls with Cisco Meraki hardware, apply experience with Meraki products where advantageous.
• Work unsupervised across multiple sites, demonstrating strong organisational skills and the ability to manage time effectively.
• Maintain a flexible approach to working hours to meet deadlines and project objectives.

Job Requirements

• Full UK driving licence and access to a car (transport may be provided in some circumstances).
• Basic or Enhanced Criminal Disclosure may be required once a conditional offer is made.
• Motivated, enthusiastic, dependable, and trustworthy, capable of working independently and as part of a growing team in a busy environment.

What We Offer

We are a charity dedicated to making a tangible impact across a growing community. If you are passionate about IT, enjoy working in a dynamic environment, and want to contribute to our mission, we would love to hear from you.

About One YMCA

Our services across Herts, Beds and Bucks reach over 135,000 individuals annually. These include:

• Provision of over 700 units of accommodation for homeless people
• Move‑on accommodation for individuals moving onto independent living
• Housing and practical/emotional support for young asylum seekers
• Community HUBs hosting a range of activities and meeting space hire
• Childcare provision in Hertfordshire
• Family support through a network of children’s and family centres covering Hertfordshire and Bedford
• Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
• Independent sexual violence services across Bedfordshire, Luton and Hertfordshire
• Domestic abuse perpetrator reform programmes across Bedfordshire
• Youth services offering emotional wellbeing support and youth club opportunities for 11‑19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
• A community gym where everyone can enjoy the benefits of physical exercise