IT Business Systems Administrator

Essex Cares Limited; Chelmsford; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Mileage allowance

Annual leave 32 days

Induction & training

Qualifications support

Salary reviews

Performance bonus

Company pension

Healthcare plan

Loyalty scheme

Referral bonus

Blue Light Card

Mental health support

Membership reimbursement

Job summary

Essex Cares Limited in the United Kingdom is seeking an IT Business Systems Administrator to support and enhance our people and business systems, enabling colleagues to deliver high-quality care. Reporting into IT, the role covers system setup, configuration, testing, access management, and ongoing development.

You will collaborate across HR, Payroll, Finance, and operations, driving improvements and automation while ensuring security and reliability.

Qualifications

• Experience in IT business systems, HR payroll, or enterprise applications.
• Ability to implement, maintain, and improve business systems and reporting.
• Strong analytical skills and ability to work with stakeholders.
• Understanding of change control and service desk processes.

Responsibilities

• Support and enhance business systems across IT, HR, Finance, and operations.
• Configure, test, and maintain enterprise applications and data flows.
• Provide day-to-day user support and resolve system issues; explore automation opportunities.

Skills

Power BI

Power Automate

SharePoint

SQL

APIs

SFTP

Reporting tools

Workflow systems

Data migration

System testing

Job description

Are you a tech-savvy problem solver with a passion for systems, data, and continuous improvement? We're looking for an enthusiastic IT Business Systems Administrator to play a vital role in supporting and enhancing ECL's people and business systems, helping our colleagues deliver outstanding services every day.

Reporting into the IT function, you will be instrumental in the successful implementation, maintenance, security, and ongoing development of our digital systems. From system set-up and configuration to testing, reporting, user access management, and issue resolution, you'll ensure our systems remain reliable, secure, and fit for purpose.

Working collaboratively with colleagues across IT, HR, Payroll, Finance, Business Insight, and operational teams, as well as external suppliers, you will help drive system improvements, streamline processes, and enhance the user experience. You'll provide expert day-to-day support, troubleshoot technical issues, identify opportunities for automation and innovation, and contribute to projects that maximise the value of ECL's digital investments.

This is an exciting opportunity for someone who enjoys combining technical expertise with excellent stakeholder engagement. You'll bring a natural curiosity for how systems work, strong attention to detail, and a proactive approach to solving problems, while building positive relationships across the organisation to deliver meaningful business improvements.

About You

To be considered asIT Business Systems Administrator, youneed:

• Solid experience of providing administrative, technical, reporting, or systems support within an IT, business systems, HR systems, payroll, or corporate systems environment.
• Experience of supporting the implementation, maintenance, administration, reporting, or improvement of business systems, HR systems, payroll systems, or other enterprise applications.
• Good analytical and problem-solving skills, with the ability to investigate system issues, identify root causes, and help implement practical solutions.
• Understanding of change control and service desk processes.
• Strong communication skills, with the ability to explain system processes clearly to different audiences.
• Ability to work collaboratively and build positive relationships with stakeholders and customers.
• Knowledge of Power BI, Power Automate, SharePoint, SQL, APIs/integrations, SFTP, reporting tools or workflow systems.
• Experience of systems testing, data migration, user acceptance testing, system configuration, integrations, access management, or report development.
• Knowledge of IT service management principles, information governance, cyber security awareness, business systems administration, or HR/payroll systems would be desirable .

ECL reserve the right to close this vacancy early depending on application numbers.

What we can offer you asIT Business Systems Administrator:

• 55p paid per mile tax-free
• Up to 32days annual leave a year (inclusive of bank holidays)
• Fully paid induction and training with ongoing support
• Career development opportunities with access to paid for qualifications
• Annual salary reviews
• Annual performance-related bonus
• Company pension - Enhanced contributory NEST scheme - we contribute up to 6%
• Healthcare support scheme via Healthshield paid for by ECL
• Employee Loyalty Scheme with long service awards
• Employee referral program - £350 for referring a friend
• Access to Blue Light Card
• Mental health first aiders in every service
• Reimbursement of professional membership related to your role

We are an equal opportunities employer and positively encourage applications from suitable candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace.

Please note that while ECL does hold a visa sponsor licence, we do not currently accept direct applications from candidates requiring visa sponsorship. Instead, we work with a designated third-party provider to support sponsorship arrangements. Therefore, applicants who do not already have the right to work in the UK and/or require visa sponsorship to continue working in the UK cannot be considered for this role through direct application.

About Us

At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England.We provide high quality social care services in Essex, London Borough of Havering, London Borough of Barking & Dagenham and West Sussex aimed at wellbeing, prevention and increasing independence.

Our vision is to transform lives, empowering independence through care excellence for all. We're looking for talented individuals who share our values of caring, excellence, integrity and teamwork, and are driven to make a positive and lasting impact on the lives of others.