IT & Business Support Assistant

Back To Work; Nottingham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Back To Work in the East Midlands is seeking an IT & Business Support Assistant to keep technology and administration processes running smoothly, in a busy, growing customer contact centre. This varied role combines technology support with business administration, ideal for someone who enjoys helping people, staying organised, and solving practical problems.

You'll set up user accounts, assist with IT queries, troubleshoot laptops and headsets, support Microsoft 365, update databases,

Qualifications

• Strong organisational skills and a proactive approach.
• Comfortable using computers and digital systems.
• Enjoy helping people and solving practical problems.
• Willing to learn and adapt in a busy environment.

Responsibilities

• Setting up user accounts and passwords.
• Assisting colleagues with basic IT queries.
• Troubleshooting laptops, headsets, and office equipment.
• Supporting Microsoft 365 applications.
• Logging and tracking technical issues.
• Updating internal databases and records.
• Producing reports and spreadsheets.
• Processing documentation and customer information.
• Assisting with onboarding and staff administration tasks.
• Supporting managers with day-to-day operational activities.

Skills

Customer service

Organisational skills

Computer literacy

Problem solving

Tools

Microsoft 365

Office suite

Database familiarity

Job description

A busy and growing customer contact centre in the East Midlands is looking for an IT & Business Support Assistant to help keep both technology and administration processes running smoothly.

This is a varied role that combines technology support with business administration, making it ideal for someone who enjoys helping people, staying organised, and solving practical problems.

What You'll Be Doing

Supporting Technology

• Setting up user accounts and passwords.
• Assisting colleagues with basic IT queries.
• Helping troubleshoot laptops, headsets, and office equipment.
• Supporting Microsoft 365 applications.
• Logging and tracking technical issues.

Supporting Operations

• Updating internal databases and records.
• Producing reports and spreadsheets.
• Processing documentation and customer information.
• Assisting with onboarding and staff administration tasks.
• Supporting managers with day-to-day operational activities.

Working with People

• Communicating with employees across different departments.
• Providing excellent internal customer service.
• Helping colleagues utilise systems and software effectively.

Why Join?

• IT Support
• Office Administration
• Customer Service
• Business Operations
• Digital Systems

You'll gain exposure to multiple business functions, making it an excellent foundation for a long-term career.

We'll Love to Hear From You If You...

• Enjoy helping people.
• Have strong organisational skills.
• Are comfortable using computers and digital systems.
• Want a varied role rather than doing the same task every day.
• Are looking to develop professional skills in a supportive environment.
• Have a positive attitude and willingness to learn