IT Support Consultant

Libra Recruitment Group B.V.; King's Lynn and West Norfolk; Hybrid; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Learning and development

Collaborative team

Wide range of technologies

Job summary

Libra Recruitment Group B.V. is seeking an IT Support Consultant for a hybrid role based in King's Lynn. You will provide remote and onsite support across a range of technologies to a diverse client base.

Key tasks include diagnosing issues, supporting users, maintaining systems, and assisting with software and network implementations. Strong communication and a proactive approach are essential.

Qualifications

• Experience in IT support, service desk or helpdesk.
• Strong knowledge of Microsoft 365 and Windows environments.
• Experience with Windows Server and networking technologies.
• Good communication and customer service skills.
• Full UK driving licence and access to transport.

Responsibilities

• Diagnosing and resolving hardware and software issues.
• Providing technical support via phone, remote access, webchat, and in person.
• Monitoring and maintaining computer systems, servers, and networks.
• Setting up user accounts and profiles for new starters.
• Assisting with software implementation and user training.
• Installing and upgrading IT equipment and systems.
• Maintaining accurate technical documentation.
• Supporting network administration, implementation, and testing.
• Assisting with the rollout of new applications and technologies.

Skills

IT Support

Windows

Microsoft 365

Customer Service

Troubleshooting

Education

BTEC Level 3 in IT

Tools

Power Apps

Windows Server

Networking

Job description

Are you passionate about technology and enjoy helping people solve IT challenges? Do you thrive in a varied role where no two days are the same?

Our client, a well-established and growing IT support provider based in King's Lynn, is looking for an enthusiastic IT Support Consultant to join their friendly and supportive team. This is an excellent opportunity for someone with IT support experience who wants to develop their skills across a broad range of technologies while working with a diverse client base.

The Role

As an IT Support Consultant, you will provide both remote and onsite technical support to clients, helping to keep their systems running smoothly and efficiently. You'll work from the King's Lynn office, customer sites, and from home as part of a hybrid working arrangement.

• Diagnosing and resolving hardware and software issues
• Providing technical support via phone, remote access, webchat, and in person
• Monitoring and maintaining computer systems, servers, and networks
• Setting up user accounts and profiles for new starters
• Assisting with software implementation and user training
• Installing and upgrading IT equipment and systems
• Maintaining accurate technical documentation
• Supporting network administration, implementation, and testing
• Assisting with the rollout of new applications and technologies

About You

We're looking for a customer-focused individual with strong troubleshooting skills and a genuine interest in technology.

To be considered for the IT Support Consultant role you must have:

• Experience within an IT Support, Service Desk or Helpdesk environment
• Solid knowledge of Microsoft 365 applications and Windows environments
• Experience with Windows Server and networking technologies
• A proactive and solutions-focused approach to problem-solving
• Excellent communication and customer service skills
• The ability to manage multiple tasks and priorities effectively
• A full UK driving licence and access to your own transport

Desirable skills for the IT Support Consultant role include:

• Experience with Microsoft Power Apps
• Microsoft certifications
• BTEC Level 3 in IT or an equivalent qualification
• Exposure to networking, infrastructure, or managed service environments

What's on Offer?

• Hybrid working arrangement
• Varied and interesting workload across multiple clients
• Ongoing learning and development opportunities
• Supportive and collaborative team environment
• Opportunity to gain exposure to a wide range of technologies
• Career progression within a growing IT business

If you're looking for a role where you can broaden your technical skills, work with a fantastic team, and make a real difference to clients every day, we'd love to hear from you.