Tech & Operations Support Specialist

Back To Work; Nottingham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Back To Work in the East Midlands is seeking an IT & Business Support Assistant to keep technology and administration processes running smoothly, in a busy, growing customer contact centre. This varied role combines technology support with business administration, ideal for someone who enjoys helping people, staying organised, and solving practical problems.

You'll set up user accounts, assist with IT queries, troubleshoot laptops and headsets, support Microsoft 365, update databases,

Qualifications

• Strong organisational skills and a proactive approach.
• Comfortable using computers and digital systems.
• Enjoy helping people and solving practical problems.
• Willing to learn and adapt in a busy environment.

Responsibilities

• Setting up user accounts and passwords.
• Assisting colleagues with basic IT queries.
• Troubleshooting laptops, headsets, and office equipment.
• Supporting Microsoft 365 applications.
• Logging and tracking technical issues.
• Updating internal databases and records.
• Producing reports and spreadsheets.
• Processing documentation and customer information.
• Assisting with onboarding and staff administration tasks.
• Supporting managers with day-to-day operational activities.

Skills

Customer service

Organisational skills

Computer literacy

Problem solving

Tools

Microsoft 365

Office suite

Database familiarity

Job description

Back To Work in the East Midlands is seeking an IT & Business Support Assistant to keep technology and administration processes running smoothly, in a busy, growing customer contact centre. This varied role combines technology support with business administration, ideal for someone who enjoys helping people, staying organised, and solving practical problems.

You'll set up user accounts, assist with IT queries, troubleshoot laptops and headsets, support Microsoft 365, update databases,