IT & Business Support Assistant

Back To Work; East Midlands; On-site; GBP 18,000 - 24,000; Full time

Job summary

Back To Work is seeking an IT & Business Support Assistant in the East Midlands. The role blends technology support with business administration, ideal for someone who enjoys helping people, staying organised, and solving practical problems.

You’ll help set up user accounts, assist with IT queries, and support MS 365 while aiding onboarding and staff administration tasks. A friendly, collaborative environment and opportunities to grow will be provided.

Qualifications

• Experience setting up user accounts and passwords.
• Ability to troubleshoot laptops, headsets, and office gear.
• Familiarity with Microsoft 365 applications.
• Log and track technical issues to support teams.
• Comfort with basic IT queries.

Responsibilities

• Set up user accounts and passwords for staff.
• Assist colleagues with basic IT queries.
• Troubleshoot laptops, headsets, and office equipment.
• Support Microsoft 365 applications.
• Log and track technical issues.

Skills

User account setup

IT troubleshooting

Microsoft 365 support

Technical issue logging

Tools

Microsoft 365

Office equipment

Job description

A busy and growing customer contact centre in the East Midlands is looking for an IT & Business Support Assistant to help keep both technology and administration processes running smoothly.

This is a varied role that combines technology support with business administration, making it ideal for someone who enjoys helping people, staying organised, and solving practical problems.

What You'll Be Doing

Supporting Technology

• Setting up user accounts and passwords.
• Assisting colleagues with basic IT queries.
• Helping troubleshoot laptops, headsets, and office equipment.
• Supporting Microsoft 365 applications.
• Logging and tracking technical issues.

Supporting Operations

• Updating internal databases and records.
• Producing reports and spreadsheets.
• Processing documentation and customer information.
• Assisting with onboarding and staff administration tasks.
• Supporting managers with day-to-day operational activities.

Working with People

• Communicating with employees across different departments.
• Providing excellent internal customer service.
• Helping colleagues utilise systems and software effectively.

Why Join?

• IT Support
• Office Administration
• Customer Service
• Business Operations
• Digital Systems

You’ll gain exposure to multiple business functions, making it an excellent foundation for a long-term career.

We’d Love to Hear From You If You...

• Enjoy helping people.
• Have strong organisational skills.
• Are comfortable using computers and digital systems.
• Want a varied role rather than doing the same task every day.
• Are looking to develop professional skills in a supportive environment.
• Have a positive attitude and willingness to learn