It Support Consultant

LIBRA RECRUITMENT; King's Lynn; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Learning & development opportunities

Supportive team environment

Job summary

Libra Recruitment Group B.V. is seeking an IT Support Consultant in King's Lynn to provide hybrid on-site and remote technical support to a diverse client base.

You will diagnose hardware/software issues, support users, and maintain systems from the office, client sites, and home. The ideal candidate will have IT support experience, strong knowledge of Microsoft 365 and Windows environments, Windows Server and networking, plus a proactive, customer-focused approach.

Qualifications

• Experience in IT Support, Service Desk or Helpdesk environment.
• Solid knowledge of Microsoft 365 applications and Windows environments.
• Experience with Windows Server and networking technologies.
• Proactive and solutions-focused problem solving.
• Excellent communication and customer service.

Responsibilities

• Diagnosing and resolving hardware and software issues.
• Providing technical support via phone, remote access, webchat and in person.
• Monitoring and maintaining computer systems, servers and networks.
• Setting up user accounts and profiles for new starters.
• Assisting with software implementation and user training.
• Installing and upgrading IT equipment and systems.
• Maintaining accurate technical documentation.
• Supporting network administration, implementation and testing.
• Assisting with rollout of new applications and technologies.

Skills

Microsoft 365

Windows environments

Windows Server

Networking

Communication

Driving licence

Power Apps

Education

BTEC Level 3 in IT

Microsoft certifications

Tools

Remote support tools

Power Apps (Desirable)

Job description

Are you passionate about technology and enjoy helping people solve IT challenges? Do you thrive in a varied role where no two days are the same?

Our client, a well-established and growing IT support provider based in King's Lynn, is looking for an enthusiastic IT Support Consultant to join their friendly and supportive team. This is an excellent opportunity for someone with IT support experience who wants to develop their skills across a broad range of technologies while working with a diverse client base.

The Role

As an IT Support Consultant, you will provide both remote and onsite technical support to clients, helping to keep their systems running smoothly and efficiently. You'll work from the King's Lynn office, customer sites, and from home as part of a hybrid working arrangement.

Key responsibilities of the IT Support Consultant role include:

• Diagnosing and resolving hardware and software issues
• Providing technical support via phone, remote access, webchat, and in person
• Monitoring and maintaining computer systems, servers, and networks
• Setting up user accounts and profiles for new starters
• Assisting with software implementation and user training
• Installing and upgrading IT equipment and systems
• Maintaining accurate technical documentation
• Supporting network administration, implementation, and testing
• Assisting with the rollout of new applications and technologies

About You

We're looking for a customer-focused individual with strong troubleshooting skills and a genuine interest in technology.

Ideally, you'll have:

• Experience within an IT Support, Service Desk or Helpdesk environment
• Solid knowledge of Microsoft 365 applications and Windows environments
• Experience with Windows Server and networking technologies
• A proactive and solutions-focused approach to problem-solving
• Excellent communication and customer service skills
• The ability to manage multiple tasks and priorities effectively
• A full UK driving licence and access to your own transport

Desirable skills include:

• Experience with Microsoft Power Apps
• Microsoft certifications
• BTEC Level 3 in IT or an equivalent qualification
• Exposure to networking, infrastructure, or managed service environments

What's on Offer?

• Hybrid working arrangement
• Varied and interesting workload across multiple clients
• Ongoing learning and development opportunities
• Supportive and collaborative team environment
• Opportunity to gain exposure to a wide range of technologies
• Career progression within a growing IT business

If you're looking for a role where you can broaden your technical skills, work with a fantastic team, and make a real difference to clients every day, we'd love to hear from you.