IT Assistant

Odin Careers Ltd; Bromley; On-site; GBP 24,000 - 32,000; Full time

Job summary

Odin Careers Ltd in Bromley is seeking an experienced IT Assistant to join a growing team. You will provide day-to-day IT support across first and second-line, administer Microsoft 365 apps, and help maintain IT systems and infrastructure.

The role offers hands-on work across devices, cyber security initiatives, and IT projects, with opportunities to learn emerging technologies such as AI and automation. You will contribute to improving processes while taking ownership of IT services.

Qualifications

• 2+ years in IT support or service desk.
• Solid knowledge of Windows and Microsoft 365.
• Experience with device management and security basics.
• Strong problem-solving and communication skills.
• Ability to take ownership and manage priorities.

Responsibilities

• Provide first and second-line IT support, troubleshooting hardware, software and connectivity issues.
• Administer and support Microsoft 365 apps, including Exchange Online, SharePoint, Teams and OneDrive.
• Manage user accounts, licences, permissions and access requests.
• Configure, deploy and maintain laptops, desktops and mobile devices.
• Support device management using Microsoft Intune and Windows Autopilot.
• Assist with cyber security, endpoint protection and IT compliance initiatives.
• Maintain IT documentation, asset registers and support procedures.
• Support technology upgrades, IT projects and ongoing process improvements.
• Research and explore new technologies, including AI, automation and Microsoft Copilot.

Skills

IT support

Windows OS

Microsoft 365

Troubleshooting

Communication

Time management

Independent work

Tools

Microsoft Intune

Windows Autopilot

Exchange Online

SharePoint

Teams

OneDrive

PowerShell

Power Automate

Job description

We are looking for an experienced and technically capable IT Assistant to join a growing team, providing day-to-day IT support while helping to maintain and improve the organisation's IT systems and infrastructure.

This is a varied, hands-on role offering the opportunity to work across first and second-line support, Microsoft 365 administration, device management and cyber security. You'll play an important part in ensuring colleagues have the technology and support they need, while also getting involved in IT projects, system improvements and emerging technologies.

It's an excellent opportunity for someone with a solid IT support background who is looking to broaden their technical experience and take greater ownership of IT systems and processes.

Key Responsibilities

• Provide first and second-line IT support, troubleshooting hardware, software and connectivity issues.


• Administer and support Microsoft 365 applications, including Exchange Online, SharePoint, Teams and OneDrive.


• Manage user accounts, licences, permissions and access requests.


• Configure, deploy and maintain laptops, desktops and mobile devices.


• Support device management using Microsoft Intune and Windows Autopilot.


• Assist with cyber security, endpoint protection and IT compliance initiatives.


• Maintain IT documentation, asset registers and support procedures.


• Support technology upgrades, IT projects and ongoing process improvements.


• Research and explore new technologies, including AI, automation and Microsoft Copilot.

Skills & Experience Required

• Ideally 2 years' experience in an IT support, service desk or IT administration position.


• Good working knowledge of Microsoft Windows and Microsoft 365.


• Experience diagnosing and resolving hardware, software and connectivity issues.


• Previous experience configuring, deploying and supporting end-user devices.


• A good understanding of IT security principles and best practices.


• Strong troubleshooting and problem-solving abilities.


• Good organisational and communication skills, with a proactive approach to resolving issues.


• The ability to work independently, manage priorities and take ownership of tasks.

Desirable Experience

Experience with some of the following would be advantageous:

• Microsoft Intune and Windows Autopilot.


• Microsoft Entra ID administration.


• Exchange Online, SharePoint and Teams administration.


• PowerShell, Power Automate or other automation tools.


• Microsoft Copilot and emerging AI technologies.


• Supporting IT projects, system upgrades and continuous improvement initiatives.

The Opportunity

This is a great opportunity to develop your IT career within a varied role where you'll gain exposure to a broad range of technologies and have the chance to make a genuine contribution to how IT systems and services are delivered.

You'll be joining a small IT team where you'll have the opportunity to get involved in different areas of technology, develop your technical skills and play an active role in future improvements.