IT & Administration Support Executive

Mphasis; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Mphasis in Slough, United Kingdom, seeks an IT & Administration Support Executive to deliver first-line IT support while handling daily office operations. You will troubleshoot hardware/software, assist end users, manage IT assets, and support procurement and facilities tasks.

The role requires strong English communication, experience with Windows/macOS, Office 365, and ITSM tools, plus a customer-focused approach in a fast-paced environment.

Qualifications

• Excellent verbal and written English communication.
• Experience supporting Windows and macOS environments.
• Familiarity with Microsoft Office 365 and productivity apps.
• Working knowledge of computer hardware, printers, scanners and peripherals.
• Understanding of networking fundamentals, endpoint security and antivirus basics.
• Experience using ticketing or ITSM tools.
• Strong troubleshooting and problem-solving abilities.
• Ability to provide remote support and explain tech concepts to non-technical users.
• Highly organized with multi-priority task management.
• Customer-focused and service-oriented mindset.

Responsibilities

• Provide first-line IT support for hardware, software, network and access issues.
• Troubleshoot and resolve tickets remotely and onsite promptly.
• Configure, deploy and rebuild laptops/desktops per standards.
• Assist users with software installation and system configuration.
• Document incidents, requests, resolutions and assets in ITSM.
• Monitor inventory and ensure asset tracking and compliance.
• Support cybersecurity initiatives including endpoint protection.
• Develop IT documentation and user guides.
• Raise IT procurement requests and coordinate office equipment shipments.
• Support daily office operations and facilities management.
• Maintain filing systems and monitor office supplies.
• Coordinate office maintenance with service providers.

Skills

Communication skills

Windows support

macOS support

Troubleshooting

Remote & onsite support

End-user support

Education

None

Tools

ITSM tools

Microsoft 365

Office printers & peripherals

Job description

We are seeking a proactive, customer-focused IT & Administration Support Executive to provide first-line IT support while ensuring the smooth day-to-day operation of our office. This is a hands-on role ideal for someone who enjoys solving technical issues, supporting end users, and managing administrative responsibilities in a fast-paced environment.

Key Responsibilities

IT Support

• Provide first-line support for hardware, software, network, and user access issues.
• Troubleshoot and resolve user tickets remotely and onsite in a timely manner.
• Prepare, configure, deploy, and rebuild laptops, desktops, and other IT equipment according to company standards.
• Assist users with software installation, system configuration, and technical queries.
• Diagnose issues through effective questioning and provide clear, step-by-step guidance.
• Escalate complex issues to appropriate support teams where necessary.
• Maintain accurate records of incidents, requests, resolutions, and assets within the IT Service Management (ITSM) platform.
• Monitor hardware and software inventory, ensuring asset compliance and accurate tracking.
• Support cybersecurity and compliance initiatives, including endpoint security and antivirus management.
• Follow up with users to ensure issues are fully resolved and systems remain functional and compliant.
• Assist in developing and maintaining IT documentation, knowledge articles, and user guides.

Administration & Office Operations

• Raise purchase requests and coordinate procurement activities for IT and office requirements.
• Arrange shipments, create waybills, and coordinate the delivery of IT equipment and official company correspondence.
• Support the smooth running of daily office operations and facilities management.
• Ensure compliance with company policies, procedures, and operational standards.
• Manage incoming calls, emails, correspondence, and administrative requests.
• Maintain records, documentation, and filing systems.
• Monitor and manage office supplies, ensuring adequate stock levels.
• Coordinate office maintenance activities and liaise with cleaning and facility service providers.

Requirements

• Excellent verbal and written communication skills in English.
• Experience supporting Windows and macOS environments.
• Familiarity with Microsoft Office 365 and office productivity applications.
• Working knowledge of computer hardware, printers, scanners, and other peripherals.
• Understanding of networking fundamentals, endpoint security, antivirus solutions, and IT best practices.
• Experience using ticketing or IT Service Management (ITSM) tools.
• Strong troubleshooting, analytical, and problem-solving capabilities.
• Ability to provide remote support and explain technical concepts to non-technical users.
• Highly organized with the ability to manage multiple priorities simultaneously.
• Customer-focused mindset with a commitment to delivering excellent service.

Preferred

• Previous experience in an IT Support, Service Desk, Helpdesk, or IT Administrator role.
• Experience with asset management and inventory control.
• Exposure to procurement or office administration activities.

Why Join Us?

• Diverse role with both IT and office operations responsibilities.
• Opportunity to work with modern technologies and business systems.
• Collaborative and supportive work environment.
• Chance to make a direct impact on employee productivity and office efficiency