IT Business Analyst Consultant

P3M Recruitment; England; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading recruitment agency is seeking an IT Business Analyst Consultant for a permanent, full-time role in the Leicestershire/Midlands area, with some flexibility for remote work. The ideal candidate will have 5-6 years of experience, expertise in Microsoft Dynamics 365, and strong facilitation and stakeholder management skills. Responsibilities include defining project scope, conducting requirements gathering, and supporting the design and implementation of new processes. A competitive salary and benefits package is offered.

Benefits

Competitive salary

Profit share bonus

Employee assistance programme

Company pension scheme

Life assurance

Qualifications

• 5-6 years of experience in an IT-oriented environment, ideally in service management.
• Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field Service modules.
• Familiarity with Agile, Lean, SDLC, and Kanban methodologies.

Responsibilities

• Defining project scope and managing change.
• Conducting requirements gathering including 'As Is' and 'To Be' analysis.
• Creating and maintaining process flow diagrams.

Skills

Proactive approach

Expertise in Microsoft Dynamics 365

Strong facilitation skills

Excellent stakeholder management

Job description

IT Business Analyst Consultant

Location: Client sites within the Leicestershire/Midlands area, with some flexibility for remote work depending on project/client needs
Contract Type: Permanent, Full-time (5 days per week)
Salary & Benefits: Competitive salary, profit share bonus, employee assistance programme, company pension scheme, and life assurance

We are recruiting on behalf of one of our valued clients - a market-leading provider of IT Project Management Services - who are seeking an IT Business Analyst Consultant to join their dynamic team.

The Role

• Defining project scope, managing change, and challenging business requirements constructively
• Conducting requirements gathering, including "As Is" and "To Be" analysis
• Facilitating one-to-one interviews and workshops with customers
• Creating and maintaining process flow diagrams, business requirements, and project documentation
• Performing process and functional efficiency reviews and recommending improvements
• Defining and managing business and systems requirements
• Producing progress and health-check reports
• Supporting the design, testing, and implementation of new processes and systems

About You

You are a proactive and experienced IT Business Analyst Consultant with a strong track record of leading complex technical projects. You will bring:

• 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting
• Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field Service modules
• Familiarity with methodologies such as Agile, Lean, SDLC, and Kanban
• A deep understanding of the product development lifecycle
• Strong facilitation skills to drive collaboration in workshops and meetings
• Experience supporting product owners to ensure delivery aligns with organisational goals
• Excellent stakeholder management and relationship-building skills

Additional Requirements

• You must be eligible to drive in the UK and have access to a vehicle
• You must already hold the right to work in the UK (our client is unable to offer visa sponsorship)