IT Apprenticeship

Getting In Limited; Liverpool; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for an IT Apprenticeship. This role offers a unique opportunity to gain hands-on experience in IT support, where you will diagnose and resolve hardware and software issues while working closely with users to enhance their productivity. As part of a dynamic team, you will learn to navigate the challenges of a helpdesk environment, developing valuable communication and problem-solving skills. Join this innovative firm and embark on a journey to advance your career in technology, where your contributions will help shape the future of IT services.

Qualifications

• Develop hard and soft skills as an IT Support Technician apprentice.
• Gain expertise in configuring networks and managing user accounts.

Responsibilities

• Complete 1st Line Support Engineer tickets and resolve IT issues.
• Support users and manage expectations effectively.

Skills

Communication skills

IT skills

Attention to detail

Problem solving skills

Team working

Job description

What do you want to search? Keyword Apprenticeship Type Location

IT Apprenticeship

Apply From: 23/12/2024

Learning Provider

Delivered by BALTIC TRAINING SERVICES LIMITED

Employer

AABYSS LIMITED

Vacancy Description

• Complete 1st Line Support Engineer tickets following company templates, checklists, and guidelines.
• Diagnosing and resolving software and hardware faults.
• Installing, configuring, and supporting desktops and laptops.
• Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket, escalating unresolved tickets to 2nd Line Support Engineers when required.
• Document technical issues and resolutions.
• Supporting users and their devices, ensuring that clients are kept up to date at all times and effectively manage their expectations.

Key Details

Vacancy Title

IT Apprenticeship

Employer Description

Aabyss Ltd is a leading tech innovator committed to pushing the boundaries of what's possible. They specialise in creating cutting-edge solutions that empower businesses and individuals to thrive in the digital age. With a focus on innovation, collaboration, and continuous learning, they’re shaping the future of technology, and they want you to be part of their journey!

Vacancy Location

19 MARIDIAN BUSINESS VILLAGE HANSBY DRIVE LIVERPOOL L24 9LG

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000293281

Key Dates

Apply From

23/12/2024

Closing Date For Applications

2025-01-13 23:59:59

Interview Begin From

Possible Start Date

2025-01-14 00:00:00

Training

Training to be Provided

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Learning Provider

BALTIC TRAINING SERVICES LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Problem solving skills, Team working

Apply Now