IT Apprenticeship

Baltic Apprenticeships; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is offering a unique apprenticeship opportunity for aspiring IT professionals. This role allows you to gain hands-on experience while working towards a Level 3 qualification. As part of a dedicated team, you'll engage in various IT support tasks, from troubleshooting to installing hardware and software. With full training provided, this position is perfect for those eager to develop their technical skills in a dynamic environment. Join a company that empowers educational institutions with cutting-edge technology and make a meaningful impact in schools across the UK.

Benefits

21 days annual leave

Bank Holidays

Full training and support

Mentorship program

Qualifications

• Passionate about technology and eager to learn.
• Ability to work independently and as part of a team.

Responsibilities

• Providing technical support through various channels including ticketing systems and face-to-face.
• Installing and upgrading hardware and software components.

Skills

Technical Support

Cloud Technologies

Team Collaboration

Problem Solving

Communication Skills

Education

GCSE English Grade 5

GCSE Maths Grade 4

Tools

Active Directory

Office 365

Google Classroom

Job description

NS Optimum, a trusted UK leader in ICT solutions for schools, academies, and colleges since 1995, is offering an exciting opportunity for aspiring IT professionals through its IT Apprenticeship programme. As a Crown Commercial Service Supplier, the company delivers tailored, sustainable, and cutting-edge technology services designed specifically for the education sector.

More than just a provider of hardware and software, NS Optimum empowers teaching and learning by transforming educational environments with innovative IT solutions. From advanced network installations to fully interactive classrooms, the team works to enhance the way students and teachers engage with technology.

This apprenticeship offers a unique opportunity for individuals passionate about technology to gain hands-on experience, build valuable technical skills, and play a role in projects that make a real difference in schools across the UK.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

1. Getting involved in various security processes such as password resets, anti-virus configuration, implementing group policies, and updating whitelisting systems.
2. Supporting SLA's on the ticketing system.
3. Providing technical support to internal staff, pupils, and external parents via the ticketing system, email, calls, and face-to-face interactions.
4. Installing and upgrading hardware components such as laptops, RAM, SSDs, hard drives, printers, and projectors.
5. Installing and upgrading software physically and virtually, using Chrome Books, Active Directory, file shares, and PXE Microsoft Server.
6. Participating in software updates including server packs, security patches, and driver updates.
7. Working with cloud technologies such as Office 365, Parent Pay, Edulink, and Google Classroom.

Full training and support will be provided by your workplace mentor and the Baltic team.

Salary, Hours & Benefits:

• Monday to Friday, 8am-4pm.
• 21 days of annual leave plus Bank Holidays.

Desired Qualities, Skills, and Knowledge:

• Passionate and eager to learn.
• Outgoing and driven.
• Ability to work as part of a team and independently.
• Friendly and approachable.
• Grade 5 in GCSE English and Grade 4 in GCSE Maths.

Your Training with Baltic:

This apprenticeship provides the skills, qualifications, and experience needed to immerse yourself in a dynamic industry and become an effective IT Support Technician.

Next Steps:

To apply, submit your CV and a cover letter explaining your interest and what you hope to gain from this apprenticeship. Successful applicants will be contacted by our recruitment team for further discussions.

Eligibility Criteria:

You must have the right to work in the UK and valid residency status to apply.