IT Apprenticeship

Baltic Apprenticeships; Liverpool; On-site; GBP 15,000 - 18,000; Full time

Job summary

An exciting opportunity awaits you at a fast-growing cybersecurity and IT solutions company. This apprenticeship offers hands-on experience in IT support, where you will develop valuable skills in troubleshooting and client service. You will be part of a dedicated team focused on protecting businesses from cyber threats while ensuring smooth IT operations. With a commitment to professional growth and a supportive work environment, this role is perfect for those passionate about technology and eager to start a rewarding career in IT. Join a dynamic team and embark on a journey of continuous learning and development!

Benefits

Thorough training programme

Mentorship from experienced IT professionals

Clear career advancement pathways

28 days holiday including bank holidays

Qualifications

• Strong interest in IT and problem-solving is essential.
• Basic understanding of hardware and networking principles required.

Responsibilities

• Provide first-line technical support to clients via various channels.
• Assist in maintaining and updating IT systems for secure operations.

Skills

Problem-solving

Communication Skills

Technical Support

Client Service

Teamwork

Education

GCSE Maths Grade 4/C

GCSE English Grade 5/C

Tools

Ticketing System

Job description

IT Support Apprentice – PT Cyber Security Solutions

Are you looking to start a career in IT with hands-on experience in a fast-growing cybersecurity and IT solutions company? PT Cyber Security Solutions is offering an exciting IT Support Apprenticeship where you will gain valuable skills in IT support, troubleshooting, and client service.

PT Cyber Security Solutions is a Liverpool-based company dedicated to providing top-tier IT and cybersecurity services to businesses across Merseyside. They specialise in protecting companies from cyber threats while ensuring their IT systems run smoothly. If you're passionate about technology and want to be part of a team that values growth, innovation, and excellent customer service, this is the perfect opportunity for you.

A Typical Day in the Job:

• Providing first-line technical support to clients via phone, email, and on-site visits.
• Assisting in maintaining, monitoring, and updating IT systems to ensure smooth and secure operations.
• Helping with the installation and configuration of IT equipment and software.
• Diagnosing and fixing technical problems, escalating complex issues when needed.
• Maintaining accurate records of support requests and solutions in our ticketing system.
• Ensuring every client interaction is positive and professional.
• Taking part in training sessions and workshops to boost technical skills and knowledge.
• Traveling to client sites across Merseyside to provide on-site support.

Desired Qualities, Skills, and Knowledge:

• A strong interest in IT and problem-solving.
• Basic understanding of computer hardware, software, and networking principles.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Strong problem-solving skills and a proactive approach.
• Ability to work well in a team and independently when required.
• A passion for technology and a strong desire to grow in the IT field.
• A positive, proactive attitude with a good sense of humour.
• A full UK driving licence is required due to the nature of the role.
• A Grade 4/C in GCSE Maths and a Grade 5/C in GCSE English is required for this role.

Salary, Hours & Benefits:

• £15,000 to £18,000 per annum.
• Monday to Friday, 37.5 hours per week.
• Thorough training programme and opportunities for professional growth.
• Potential for a permanent role upon completion of the apprenticeship, depending on performance.
• Mentorship and support from experienced IT professionals.
• Clear career advancement pathways within PT Cyber Security Solutions.
• A collaborative, inclusive, and supportive work environment.
• Commitment to continuous professional development (CPD) and lifelong learning.
• Promotion of leadership at all levels, encouraging initiative and contribution.
• Long-term career opportunities within the company.
• 28 days holiday, including bank holidays.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting software, optimising performance, and setting up virtual environments.

With real-time classes, self-paced learning, and expert trainer support, this programme will give you the confidence and qualifications to thrive in IT.

How to Apply

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with PT Cyber Security Solutions. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.