IT Apprenticeship

Baltic Apprenticeships; Manchester; On-site; GBP 15,000; Full time

Job summary

Join a forward-thinking organization as an IT Apprentice, where you'll be an integral part of the ICT Support team. This role offers the chance to provide essential technical support across multiple academies, ensuring that all IT issues are resolved efficiently. You'll gain valuable experience while working closely with various stakeholders, enhancing your skills in troubleshooting, customer service, and technical assistance. With a commitment to your development, this apprenticeship promises comprehensive training and support, setting you on a path to a successful career in IT support. Don't miss this opportunity to grow in a dynamic and supportive environment!

Benefits

26 days annual leave

Local Government Pension Scheme

Employee Assistance Programme

Staff discounts

Health and wellbeing support

Cycle-to-Work scheme

Qualifications

• Educated to GCSE level with grade C/4 or above in Maths and English.
• Good analytical skills and ability to concentrate on intricate issues.

Responsibilities

• Provide in-house IT support, logging faults and responding to communications.
• Install, repair, and configure components for PCs and networks.
• Assist staff with ICT issues and provide onsite and remote support.

Skills

Analytical Skills

Communication Skills

Customer Care Skills

Organizational Skills

Microsoft Office Knowledge

Education

GCSE or equivalent

Tools

Microsoft Windows 7

Microsoft Windows 10

Job description

Our Lady of Lourdes Catholic Multi-Academy Trust is a trust within the Nottingham Diocese. It is committed to providing Catholic schools that are "Moving Forward Together". The trust is dedicated to safeguarding and promoting the welfare of children and young people.

As an IT Apprentice, you will be a crucial part of the ICT Support team, serving as the first point of contact for technical support within our academies. You will provide helpdesk support, onsite and remote assistance across hub academies, and technical support for Music and Drama departments, as well as whole school and external events. This role involves working with various stakeholders, including the Trust IT Team, Academy Senior Leadership, staff, governors, and pupils.

In this role, you’ll work towards your IT Support Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide in-house support for IT issues, ensuring efficient and accurate service, logging faults and responding to communications.
• Work as part of a team, demonstrating proactivity, motivation, and a customer-focused approach.
• Liaise with the Trust IT Team on network matters (servers, desktops, laptops, wireless and wired networks, phone systems, printers, software etc.) and take appropriate action.
• Install, repair and configure components, peripherals and software for PCs and networks.
• Manage storage, security, and maintenance of technical equipment, including audits and inventory.
• Maintain school printing systems and manage URL filtering.
• Administer user accounts and systems.
• Assist staff with ICT issues and provide onsite and remote support to other academies.
• Support the Music and Drama department with lighting and sound, and set up PA/AV systems for school events.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £14,527 per annum
• Working Monday-Friday, 8am-4pm
• 3:30pm finish on Fridays
• 26 days annual leave to be taken within the school holidays
• Top-Tier Development Opportunities: Access first-class CPD programs tailored for support staff.
• Comprehensive Benefits: Automatic enrolment in the Local Government Pension Scheme, with over 20% employer contributions.
• Employee Wellbeing Support: Assistance through our Employee Assistance Programme for emotional, financial, and legal help.
• Extra Perks: Staff discounts, health and wellbeing support, and a salary sacrifice scheme, including a Cycle-to-Work option.

Desired Qualities, Skills and Knowledge:

• Educated to GCSE (or equivalent) including grade C/grade 4 or above in Maths and English.
• Good analytical skills and ability to concentrate on intricate issues.
• Good written and oral communication skills.
• Knowledge of Microsoft Office/Microsoft Windows 7 and 10.
• Good organisational skills.
• Outstanding customer care skills.

Your Training with Baltic:

This apprenticeship provides the skills, qualification, and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.