IT Apprenticeship

Baltic Apprenticeships; Manchester; On-site; GBP 17,000 - 20,000; Full time

Job summary

A leading company in the accountancy sector is offering an exciting opportunity for an IT Support Apprenticeship. This role involves responding to IT support requests, troubleshooting issues, and providing excellent customer service. Full training will be provided, along with a structured apprenticeship program to develop your skills and qualifications in IT support.

Benefits

Standard holiday entitlement

Training and development

Qualifications

• Passion for IT and helping others.
• Ability to stay organized and manage time effectively.

Responsibilities

• Respond to and resolve first-line IT support requests.
• Troubleshoot hardware, software, and network issues.
• Log, track, and maintain accurate records of incidents.

Skills

Communication

Problem Solving

Organizational Skills

Education

A-levels or equivalent

GCSE Grade 5/C in English

GCSE Grade 4/C in Maths

Tools

Microsoft Office

Windows Operating Systems

Ticketing Systems

Job description

At T-Tech, they believe in empowering the accountancy sector with cutting-edge technology and exceptional support. They serve a wide range of clients in the accounting and finance industry across the UK, helping them get the best from their IT systems. Whether through secure infrastructure, application support, or pioneering automation tools like RPA for tax submissions, […]

At T-Tech, they believe in empowering the accountancy sector with cutting-edge technology and exceptional support. They serve a wide range of clients in the accounting and finance industry across the UK, helping them get the best from their IT systems. Whether through secure infrastructure, application support, or pioneering automation tools like RPA for tax submissions, they go above and beyond traditional IT.

They don’t just deliver IT — they create strategic technology partnerships that drive growth, productivity, and innovation.

This apprenticeship is a fantastic opportunity for individuals looking to start a career in IT. As part of this programme, you’ll first complete a 2-week IT Skills Bootcamp delivered by Baltic Apprenticeships. Upon successful completion of the bootcamp, you will be offered an interview for a full IT Support Apprenticeship role at T-Tech.

A Typical Day in the Job:

• Respond to and resolve first-line IT support requests through a ticketing system.
• Troubleshoot hardware, software, and network issues efficiently.
• Deliver clear, professional customer service and keep users updated.
• Escalate complex problems to second-line support with full documentation.
• Log, track, and maintain accurate records of incidents and resolutions.
• Contribute to team knowledge by updating documentation and participating in training.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours&Benefits:

• £17,000 – £20,000 per annum (Depending on experience)
• Standard holiday entitlement
• Training and development

Desired Qualities, Skills and Knowledge:

• A genuine passion for IT and helping others.
• Strong communication skills and a friendly, approachable nature.
• Logical problem-solving mindset and willingness to learn.
• Ability to stay organised and manage time effectively.
• A-levels or equivalent education is desirable
• Familiarity with Microsoft Office tools, Windows operating systems, or ticketing systems.
• GCSE Grade 5/C in English and grade 4/C in Maths is required for this role

Your Training with Baltic:

You will be enrolled in a Level 3 Apprenticeship in IT Support, providing you with formal qualifications and practical skills. You’ll also have access to one-to-one mentoring sessions with senior team members and on-the-job training that aligns with your career goals.

Next Steps:

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with T-Tech If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.