IT Apprentice - Level 3 ICT Training & Hands-On IT

RK Bell Group; Bridgwater Without; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Life insurance

Level 3 Information & Communications技术

Team environment

Job summary

RK Bell Group is seeking an IT Apprentice to support first-line technical assistance and contribute to modern digital systems. You will work on SharePoint and Microsoft 365 administration, device management, VOIP maintenance, IT policy development, Cyber Essentials compliance, andearly‑stage AI initiatives.

The role provides hands-on experience within a hybrid IT support model at an 85-year-old family‑run infrastructure business based in Bridgwater.

Qualifications

• Strong interest in IT, digital systems and technology.
• Clear communication and customer-focused approach.
• Good problem-solving and analytical skills.
• Ability to follow structured processes and documentation.
• Willingness to learn and develop new skills.

Responsibilities

• First-line IT support — troubleshoot user issues, password resets, device setup, connectivity, and general queries.
• SharePoint & OneDrive support — assist with access requests, permissions, sync issues, onboarding.
• Office 365 management — licence administration, user creation, permission updates, Teams configuration, upkeep of 365 environment.
• Device management — maintain asset registers, prepare devices, apply updates, lifecycle processes.
• User onboarding — set up accounts, configure permissions, prepare equipment, deliver basic IT induction.
• Issue logging & escalation — log requests, maintain logs, escalate complex issues to external support.
• VOIP system maintenance — support configuration, user setup, troubleshoot calls, assist with VOIP development.
• IT policy development — assist drafting and maintaining internal IT policies and procedures.
• Cyber Essentials compliance — assist with compliance activities, device checks, access reviews, evidence gathering.
• System improvement — review systems for efficiencies and improvements.
• AI development support — assist with AI tools for automation and reporting.
• Cross department support — assist other departments with day-to-day tasks.

Skills

IT support

SharePoint & OneDrive

Office 365 management

Device management

VOIP maintenance

Cyber Essentials

AI development support

Cross department support

Job description

RK Bell Group is seeking an IT Apprentice to support first-line technical assistance and contribute to modern digital systems. You will work on SharePoint and Microsoft 365 administration, device management, VOIP maintenance, IT policy development, Cyber Essentials compliance, andearly‑stage AI initiatives.

The role provides hands-on experience within a hybrid IT support model at an 85-year-old family‑run infrastructure business based in Bridgwater.