IT Apprentice: Hands-on Cloud, Security & Automation

Kestral Talent; Barnsley; On-site; GBP 18,000 - 20,000; Full time

Job summary

Kestrel Talent is recruiting an IT Apprentice in Barnsley to join a growing technology business. This Level 3 Information Communication Technician apprenticeship offers hands-on experience across IT support, cloud services, cybersecurity, networking and automation.

No commercial IT experience is required; what matters is your attitude, problem-solving ability and willingness to learn as you develop with a friendly IT team in an MSP environment.

Qualifications

• 5 GCSEs at grades 9-4 (A-C) including English Language and Maths.
• No prior commercial IT experience required; attitude and willingness to learn matter most.
• Interest in technology and a genuine enthusiasm for IT will help you succeed.

Responsibilities

• Respond to customer support requests and manage service desk tickets.
• Troubleshoot Windows, Microsoft 365, hardware and software issues.
• Support user accounts, permissions, passwords and MFA.
• Set up and configure laptops, desktops and other devices.
• Diagnose network, Wi-Fi and connectivity problems.
• Install and configure hardware, software and peripheral devices.
• Monitor customer systems and assist with security, backup and recovery.
• Visit customer sites for technical support and equipment installations.

Skills

Genuine interest in technology

Problem-solving

Willingness to learn

Good communication

Team player

Education

Level 3 Information Communication Technician Apprenticeship

GCSEs including English and Maths

Job description

Kestrel Talent is recruiting an IT Apprentice in Barnsley to join a growing technology business. This Level 3 Information Communication Technician apprenticeship offers hands-on experience across IT support, cloud services, cybersecurity, networking and automation.

No commercial IT experience is required; what matters is your attitude, problem-solving ability and willingness to learn as you develop with a friendly IT team in an MSP environment.