IT Apprentice

RK Bell Group; Bridgwater Without; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Life insurance

Level 3 Information & Communications技术

Team environment

Job summary

RK Bell Group is seeking an IT Apprentice to support first-line technical assistance and contribute to modern digital systems. You will work on SharePoint and Microsoft 365 administration, device management, VOIP maintenance, IT policy development, Cyber Essentials compliance, andearly‑stage AI initiatives.

The role provides hands-on experience within a hybrid IT support model at an 85-year-old family‑run infrastructure business based in Bridgwater.

Qualifications

• Strong interest in IT, digital systems and technology.
• Clear communication and customer-focused approach.
• Good problem-solving and analytical skills.
• Ability to follow structured processes and documentation.
• Willingness to learn and develop new skills.

Responsibilities

• First-line IT support — troubleshoot user issues, password resets, device setup, connectivity, and general queries.
• SharePoint & OneDrive support — assist with access requests, permissions, sync issues, onboarding.
• Office 365 management — licence administration, user creation, permission updates, Teams configuration, upkeep of 365 environment.
• Device management — maintain asset registers, prepare devices, apply updates, lifecycle processes.
• User onboarding — set up accounts, configure permissions, prepare equipment, deliver basic IT induction.
• Issue logging & escalation — log requests, maintain logs, escalate complex issues to external support.
• VOIP system maintenance — support configuration, user setup, troubleshoot calls, assist with VOIP development.
• IT policy development — assist drafting and maintaining internal IT policies and procedures.
• Cyber Essentials compliance — assist with compliance activities, device checks, access reviews, evidence gathering.
• System improvement — review systems for efficiencies and improvements.
• AI development support — assist with AI tools for automation and reporting.
• Cross department support — assist other departments with day-to-day tasks.

Skills

IT support

SharePoint & OneDrive

Office 365 management

Device management

VOIP maintenance

Cyber Essentials

AI development support

Cross department support

Job description

RK Bell Group is looking for an IT Apprentice will support the delivery of first‑line technical assistance across the business, ensuring timely resolution of day‑to‑day IT issues and contributing to the development of modern digital systems.

The role will assist with SharePoint and Microsoft 365 administration, device management, VOIP maintenance, IT policy development, Cyber Essentials compliance, and early‑stage AI initiatives. This position provides hands‑on experience within the organisation’s hybrid IT support model.

The RK Bell Group is a third‑generation, 85‑year‑old, family‑run infrastructure business based in Bridgwater. Services: Civil Engineering, Highways, Surfacing, Plant, Transport & Haulage and Waste & Recycling.

Key Responsibilities & Main Duties:

• First‑line IT support — provide initial troubleshooting for user issues, including password resets, device setup, connectivity problems, and general technical queries.
• SharePoint & OneDrive support — assist with access requests, permission changes, sync issues, and basic user onboarding.
• Office 365 management — support licence administration, user account creation, permission updates, Teams configuration, and general upkeep of the Microsoft 365 environment.
• Device management — maintain asset registers, prepare new devices, ensure updates are applied, and support device lifecycle processes.
• User onboarding — set up accounts, configure permissions, prepare equipment, and deliver basic IT induction for new starters.
• Issue logging & escalation — record support requests, maintain accurate logs, and elevate complex issues to external support in line with agreed procedures.
• VOIP system maintenance — support configuration, user setup, troubleshooting call issues, and assist with ongoing development of the in‑house VOIP system.
• IT policy development — assist in drafting, updating, and maintaining internal IT policies, procedures, and documentation to support compliance and best practice.
• Cyber Essentials compliance — support ongoing compliance activities, including device checks, security updates, access reviews, and evidence gathering for certification.
• System improvement — review existing systems to identify efficiencies, improvements, and opportunities to increase value.
• AI development support — assist with early exploration, testing, and introduction of AI‑driven tools to enhance automation and reporting.
• Cross department support — provide general assistance to other departments as required, supporting day to day operational tasks and contributing to wider business efficiency.

In order to develop a broader understanding of business processes, the apprentice will also support general operational and finance administration, including invoice workflow tasks, basic transaction processing, and other routine activities across the accounting function.

About you / Required skills & competencies:

• Strong interest in IT, digital systems, and technology
• Good problem‑solving and analytical skills
• Clear communication and customer‑focused approach
• Ability to follow structured processes and documentation
• Willingness to learn and develop new skills
• Professional, proactive, and organised working style

• Applicants must already have a right to work in the UK

What we offer

• Competitive salary and benefits package (including life insurance)
• Enrolment onto Level 3 Information & Communications Technician course (Day release)
• Supportive and collaborative team environment

Deadline for applications – Friday 6th November 2026