IT Apprentice: Helpdesk & Tech Setup (35h/wk)

QA Limited; Dollar; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

35 days holiday per year rises to 40

Access to gym, swimming pool and S&C

Free onsite parking

Retailer discounts

Employee assistance programme

Job summary

Dollar Academy in Scotland is hiring an IT Apprentice to begin your career in IT. This vocational apprenticeship supports your role with a dedicated skills coach and on‑the‑job mentor to help you settle in and grow.

You will provide basic IT assistance to staff and pupils, assist with setup of computers and devices, troubleshoot login and connectivity issues, and log IT faults. The program leads to a nationally recognised qualification at SCQF Level 6 and a clear pathway into further

Qualifications

• National 5 qualifications in English and Maths, or equivalent.
• A genuine interest in computers, technology and how things work.
• Able to communicate clearly, politely and patiently with a wide range of people.
• Experience helping family, friends or colleagues with basic IT problems.
• Friendly and approachable when helping others.
• A logical, practical and methodical approach to solving problems.
• An understanding of the importance of customer service.
• Confidentiality and information security awareness when handling pupil/staff data.
• Interest in networking, cybersecurity, hardware, cloud tech or software development
• Basic knowledge of Windows and Microsoft 365

Responsibilities

• Provide basic assistance to staff and pupils with straightforward IT queries and issues
• Support users with common technology and software queries
• Assist with the setup and preparation of computers, laptops, tablets, printers and other IT equipment
• Assist staff and pupils with straightforward connectivity, login and access issues
• Log and record IT issues accurately in accordance with the Academy's procedures
• Work alongside the IT Operations Manager and other Academy colleagues

Skills

Interest in computers

Clear communication

Patient/helpful

Problem solving

Friendly to others

Organised approach

Customer service mindset

Willingness to learn

Basic tech troubleshooting

Education

National 5 English & Maths

Tools

Microsoft Windows

Microsoft 365

Job description

Dollar Academy in Scotland is hiring an IT Apprentice to begin your career in IT. This vocational apprenticeship supports your role with a dedicated skills coach and on‑the‑job mentor to help you settle in and grow.

You will provide basic IT assistance to staff and pupils, assist with setup of computers and devices, troubleshoot login and connectivity issues, and log IT faults. The program leads to a nationally recognised qualification at SCQF Level 6 and a clear pathway into further