IT Helpdesk Analyst Apprentice

Confidential; Aberdeen City; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Pension

Life assurance

Private medical

35 days holidays

Flexible working

Job summary

Aberdein Considine is offering an IT Helpdesk Analyst apprenticeship in Aberdeen. You will deliver high-quality 1st line support, diagnose and resolve issues, and work closely with IT teams to ensure reliable systems. The program includes coaching, a mentor, and a SCQF Level 8 qualification upon completion.

Working hours are 8:45am–5pm, Monday to Friday, with pension, private medical and 35 days holiday as benefits. Flexible working options are provided to support training and development.

Qualifications

• Entry-level IT apprenticeship with QA focus.
• Nationally recognised qualification at SCQF Level 8 on completion.
• Employer-supported QA skills coaching and mentorship.

Responsibilities

• Provide effective 1st line technical support by diagnosing, resolving and escalating issues.
• Assist with troubleshooting and enhancing key systems or applications.
• Maintain and improve existing systems to ensure reliability and performance.
• Install, configure, develop and support IT assets to enable users in their roles.
• Collaborate with IT teams to maintain service delivery standards.
• Maintain accurate technical documentation for processes and changes.

Skills

Driving licence

Logical thinking

Strong customer service

Newly qualified/IT experience

Written and verbal communication

Organisational skills

Attention to detail

Customer service mindset

Troubleshooting approach

Job description

Start your IT Support career with Aberdein Considine!

The IT Helpdesk Analyst will be responsible for delivering a high-quality service in line with the firm's policies and procedures. They will consistently demonstrate values driven behaviour by showing genuine care for clients and colleagues, striving for excellence through going above and beyond and fostering a culture of collaboration and teamwork.

Responsibilities:

• Providing effective 1st line technical support by diagnosing, resolving and escalating technical issues or bugs appropriately
• Assist with troubleshooting, maintaining, developing and enhancing key systems or applications
• Assist with maintaining and improving existing systems to ensure reliability and performance
• Installing, configuring, developing and supporting IT assets (software and hardware) to ensure users are equipped to perform their roles effectively
• Working collaboratively between specialised IT teams to maintain agreed service delivery standards
• Maintaining accurate and up-to-date technical documentation for processes, common tasks, applications, integrations and changes

Required skills:

• Driving licence
• Ability to think logically and systematically
• Strong customer service skills
• Newly qualified or demonstrable experience in applicable IT
• Excellent written and verbal communication skills
• Excellent organisational skills
• High levels of accuracy with an eye for detail
• Customer service driven approach to working is imperative
• Logical and methodical approach to troubleshooting

Working hours: Monday to Friday, 8:45am - 5pm

Benefits:

• Pension
• Life assurance
• Private medical
• 35 days holidays
• Flexible working

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.