Digital Helpdesk Apprentice: IT Support & Training

QA Limited; Glasgow; Hybrid; GBP 15,000 - 17,000; Full time

Benefits offered by this job

Company vehicle provided for business

Laptop, tablet, and mobile phone

Full training on Konica Minolta and M#

Job summary

DS Business Solutions is looking for an enthusiastic apprentice to join our IT and customer support team. You will be the first point of contact for technical issues, learn to troubleshoot across printers, software, networks, and digital systems, and gain valuable on‑site and remote support experience.

This role leads to a nationally recognised Digital Helpdesk Support SCQF Level 6 apprenticeship, with full training, mentoring from experienced engineers, company vehicles for field work, and

Qualifications

• Full, clean UK driving licence required due to field-based nature.
• Willingness to travel to customer sites as required.
• A genuine interest in technology, IT support, and digital systems.
• Strong communication and customer service skills.
• Eagerness to learn and develop new technical skills.

Responsibilities

• Act as the first point of contact for customer technical support enquiries via telephone, email, and digital support systems.
• Log, monitor, update, and manage support tickets using the company's service management platform.
• Develop expertise in DS Business Solutions' key business systems, including MPS Estate Management System, IT Database, Select Billing System, Service Logging System, Konica Minolta software applications and customer support tools.
• Support customers with printing, scanning, networking, software, and connectivity issues.
• Diagnose and troubleshoot technical issues, resolving first‑line support requests wherever possible.
• Escalate more complex technical issues to senior engineers and specialist support teams when required.
• Assist with the installation, configuration, and maintenance of multifunctional devices (MFDs) and associated software solutions.
• Maintain accurate records of customer interactions, support requests, resolutions, and technical updates.
• Use digital tools and systems to monitor workloads, prioritise support requests, and track service delivery.
• Produce reports and update system records to ensure data accuracy and service quality.
• Contribute to continuous improvement initiatives by identifying recurring issues and suggesting improvements to systems and processes.

Skills

Full UK driving licence

Willingness to travel

Technology interest

Communication skills

Eagerness to learn

Education

SCQF Level 6 apprenticeship

Job description

DS Business Solutions is looking for an enthusiastic apprentice to join our IT and customer support team. You will be the first point of contact for technical issues, learn to troubleshoot across printers, software, networks, and digital systems, and gain valuable on‑site and remote support experience.

This role leads to a nationally recognised Digital Helpdesk Support SCQF Level 6 apprenticeship, with full training, mentoring from experienced engineers, company vehicles for field work, and