IT Apprentice

QA Limited; Dollar; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

35 days holiday per year rises to 40

Access to gym, swimming pool and S&C

Free onsite parking

Retailer discounts

Employee assistance programme

Job summary

Dollar Academy in Scotland is hiring an IT Apprentice to begin your career in IT. This vocational apprenticeship supports your role with a dedicated skills coach and on‑the‑job mentor to help you settle in and grow.

You will provide basic IT assistance to staff and pupils, assist with setup of computers and devices, troubleshoot login and connectivity issues, and log IT faults. The program leads to a nationally recognised qualification at SCQF Level 6 and a clear pathway into further

Qualifications

• National 5 qualifications in English and Maths, or equivalent.
• A genuine interest in computers, technology and how things work.
• Able to communicate clearly, politely and patiently with a wide range of people.
• Experience helping family, friends or colleagues with basic IT problems.
• Friendly and approachable when helping others.
• A logical, practical and methodical approach to solving problems.
• An understanding of the importance of customer service.
• Confidentiality and information security awareness when handling pupil/staff data.
• Interest in networking, cybersecurity, hardware, cloud tech or software development
• Basic knowledge of Windows and Microsoft 365

Responsibilities

• Provide basic assistance to staff and pupils with straightforward IT queries and issues
• Support users with common technology and software queries
• Assist with the setup and preparation of computers, laptops, tablets, printers and other IT equipment
• Assist staff and pupils with straightforward connectivity, login and access issues
• Log and record IT issues accurately in accordance with the Academy's procedures
• Work alongside the IT Operations Manager and other Academy colleagues

Skills

Interest in computers

Clear communication

Patient/helpful

Problem solving

Friendly to others

Organised approach

Customer service mindset

Willingness to learn

Basic tech troubleshooting

Education

National 5 English & Maths

Tools

Microsoft Windows

Microsoft 365

Job description

Looking to start your career in IT? Dollar Academy are hiring for an IT Apprentice.

Dollar Academy is a leading independent, co-educational day and boarding school in Scotland, educating pupils from early years through to 18. The Academy has a strong reputation for academic excellence, alongside a broad range of opportunities across sport, music, the arts and wider co-curricular activities.

An opportunity has risen within their IT department to hire an IT Apprentice. This is a great opportunity for someone looking to step get their first step in their IT career.

Responsibilities:

• Provide basic assistance to staff and pupils with straightforward IT queries and issues

• Support users with common technology and software queries, seeking assistance where an issue is beyond their level of knowledge or experience

• Assist with the setup and preparation of computers, laptops, tablets, printers and other IT equipment

• Assist staff and pupils with straightforward connectivity, login and access issues

• Log and record IT issues accurately in accordance with the Academy's procedures

• Work alongside the IT Operations Manager and other Academy colleagues to support the effective day-to-day use of technology

Skills and knowledge required:

• National 5 qualifications in English and Maths, or equivalent

• A genuine interest in computers, technology and how things work and experience of using computers beyond normal day to day use

• Able to communicate clearly, politely and patiently with a wide range of people

• Experience of helping family, friends or colleagues with basic technology or IT problems

• Friendly and approachable when helping others

• A logical, practical and methodical approach to solving problems

• An understanding of the importance of excellent customer service

• An understanding of the importance of confidentiality and information security when dealing with information relating to pupils, staff and the Academy

• Some experience of troubleshooting basic technical problems or learning new software independently and interest in areas such as networking, cybersecurity, hardware, cloud technology or software development

• Basic knowledge of Microsoft Windows, Microsoft 365 or other commonly used applications

Working week:

35 hours per week, Monday to Friday, 8am – 4pm

Benefits:

• 35 days holiday per year rises to 40 after 5 years service

• Access to gym, swimming pool and strength and conditioning suite

• Free onsite parking

• Retailer discounts

• Employee assistance programme

Future prospects:

Should you perform well in this role, there may be an opportunity for you to take up a permanent position at the end of your qualification.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.