IT Apprentice: Hands-On Tech at a Prestigious College

QA; Cambridgeshire and Peterborough; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Structured apprenticeship

Hands-on IT experience

Career progression

Prestigious institution

Job summary

QA in partnership with Pembroke College Cambridge offers an IT Apprentice role, supporting the IT Operations Manager and the wider IT team as you gain hands-on experience with hardware, software, networks and user support.

Working 36.5 hours per week, Monday to Friday, you will diagnose issues, maintain systems, document work and attend training courses, in a prestigious educational setting that supports professional development.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

Responsibilities

• Provide day-to-day IT support to students, Fellows and staff.
• Assist with diagnosing, maintaining, upgrading and replacing hardware and software.
• Monitor and record the performance and behaviour of IT systems.
• Carry out basic printer maintenance, including replenishing supplies and resolving common faults.
• Support the management and maintenance of the College network and computing facilities.
• Assist with server room hardware status checks and reporting.
• Support the setup and operation of audiovisual (AV) equipment.
• Help prepare and provide IT equipment for projects and events.
• Maintain accurate documentation and records of work completed and knowledge gained.
• Attend training courses, seminars and meetings as part of your professional development.

Skills

Customer service

IT enthusiasm

Problem solving

Teamwork

Documentation

Attention to detail

Education

GCSEs including Maths & English

Job description

QA in partnership with Pembroke College Cambridge offers an IT Apprentice role, supporting the IT Operations Manager and the wider IT team as you gain hands-on experience with hardware, software, networks and user support.

Working 36.5 hours per week, Monday to Friday, you will diagnose issues, maintain systems, document work and attend training courses, in a prestigious educational setting that supports professional development.