IT Support Apprentice

QA; Cambridge; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Structured apprenticeship training

Hands-on IT experience

Career progression opportunities

Prestigious educational institution

Job summary

QA in Cambridge invites applications for an IT Apprentice to support the IT Operations Manager and the wider team. You will gain hands-on experience across hardware, software, networks and user support, while delivering first-line help to students, staff and Fellows.

Working 36.5 hours per week, you will participate in structured apprenticeship training, attend courses and develop documentation skills, with clear prospects for progression within QA’s educational IT environment.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ in any subject.
• GCSE Maths and English (or equivalents) at grade 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level in a similar subject.

Responsibilities

• Provide day-to-day IT support to students, Fellows and staff.
• Assist with diagnosing, maintaining, upgrading and replacing hardware and software.
• Monitor and record the performance and behaviour of IT systems.
• Carry out basic printer maintenance and resolve common faults.
• Support the management and maintenance of the College network and computing facilities.
• Assist with server room hardware status checks and reporting.
• Support the setup and operation of AV equipment.
• Help prepare and provide IT equipment for projects and events.
• Maintain accurate documentation and records of work completed and knowledge gained.
• Attend training courses and meetings for professional development

Skills

Good customer service

Strong problem-solving

Willingness to learn

Teamwork

Education

GCSEs including Maths and English

Job description

Pembroke College, one of the constituent colleges of the University of Cambridge, provides a world-class academic environment for students, Fellows and staff, supported by a modern IT infrastructure that underpins teaching, research and administrative services.

About the role:

As an IT Apprentice, you will support the IT Operations Manager and wider IT team in maintaining and developing the College's IT systems, networks and user support services. This is an excellent opportunity to gain hands-on experience across a broad range of technologies while providing first-line support to students, academic staff and College employees. The role plays an important part in ensuring the smooth operation of the College's academic and administrative computing facilities.

Responsibilities:

• Provide day-to-day IT support to students, Fellows and staff
• Assist with diagnosing, maintaining, upgrading and replacing hardware and software
• Monitor and record the performance and behaviour of IT systems
• Carry out basic printer maintenance, including replenishing supplies and resolving common faults
• Support the management and maintenance of the College network and computing facilities
• Assist with server room hardware status checks and reporting
• Support the setup and operation of audiovisual (AV) equipment
• Help prepare and provide IT equipment for projects and events
• Maintain accurate documentation and records of work completed and knowledge gained
• Attend training courses, seminars and meetings as part of your professional development

Desirable skills:

• Good customer service and communication skills
• A genuine interest in IT and technology
• Strong problem-solving skills and willingness to learn
• Ability to work effectively as part of a team
• Strong organisational skills and attention to detail
• Ability to create and maintain documentation
• Honest, reliable and professional approach to work

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours:

36.5 hours per week, Monday to Friday, with occasional evening and weekend work as required.

Benefits:

• Gain valuable hands-on experience within a professional IT environment
• Structured apprenticeship training and development
• Opportunity to learn from experienced IT professionals
• Exposure to a wide range of hardware, software and network technologies
• Work within a prestigious educational institution
• Potential for career progression within IT

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.