IT Support Level 3 Apprenticeship - Pembroke College

QA Limited; Cambridge; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Hands-on experience

Structured apprenticeship

Mentorship

Diverse IT exposure

Prestigious institution

Career progression

Job summary

Pembroke College, part of the University of Cambridge, is recruiting an IT Apprentice to support the IT Operations Manager and team. The role offers hands-on experience across IT systems, networks and user support in an academic environment.

You will work 36.5 hours a week, gain structured apprenticeship training and develop diagnostic, hardware/software maintenance, AV setup and documentation skills while supporting projects and events.

Qualifications

• Three GCSEs (or equivalent) at 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level in a similar subject.

Responsibilities

• Provide day-to-day IT support to students, Fellows and staff.
• Diagnose, maintain, upgrade and replace hardware and software.
• Monitor and record the performance and behaviour of IT systems.
• Assist with AV equipment setup and operation.
• Help prepare IT equipment for projects and events.
• Maintain accurate documentation and records of work.

Skills

Customer service

Communication

Interest in IT

Problem-solving

Teamwork

Documentation

Professionalism

Education

GCSEs incl Maths & English

No higher qualification in similar subject

Job description

About the role

Pembroke College, one of the constituent colleges of the University of Cambridge, provides a world-class academic environment for students, Fellows and staff, supported by a modern IT infrastructure that underpins teaching, research and administrative services.

As an IT Apprentice, you will support the IT Operations Manager and wider IT team in maintaining and developing the College's IT systems, networks and user support services. This is an excellent opportunity to gain hands‑on experience across a broad range of technologies while providing first‑line support to students, academic staff and College employees. The role plays an important part in ensuring the smooth operation of the College's academic and administrative computing facilities.

Responsibilities:

• Provide day‑to‑day IT support to students, Fellows and staff
• Assist with diagnosing, maintaining, upgrading and replacing hardware and software
• Monitor and record the performance and behaviour of IT systems
• Carry out basic printer maintenance, including replenishing supplies and resolving common faults
• Support the management and maintenance of the College network and computing facilities
• Assist with server room hardware status checks and reporting
• Support the setup and operation of audiovisual (AV) equipment
• Help prepare and provide IT equipment for projects and events
• Maintain accurate documentation and records of work completed and knowledge gained
• Attend training courses, seminars and meetings as part of your professional development

Desirable skills

• Good customer service and communication skills
• A genuine interest in IT and technology
• Strong problem‑solving skills and willingness to learn
• Ability to work effectively as part of a team
• Strong organisational skills and attention to detail
• Ability to create and maintain documentation
• Honest, reliable and professional approach to work

Entry requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours

36.5 hours per week, Monday to Friday, with occasional evening and weekend work as required.

Benefits

• Gain valuable hands‑on experience within a professional IT environment
• Structured apprenticeship training and development
• Opportunity to learn from experienced IT professionals
• Exposure to a wide range of hardware, software and network technologies
• Work within a prestigious educational institution
• Potential for career progression within IT

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.