IT Apprentice: Hands-On Tech & User Support in Higher Ed

QA; Cambridge; Presencial; GBP 12.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Structured apprenticeship training

Hands-on IT experience

Career progression opportunities

Prestigious educational institution

Descripción de la vacante

QA in Cambridge invites applications for an IT Apprentice to support the IT Operations Manager and the wider team. You will gain hands-on experience across hardware, software, networks and user support, while delivering first-line help to students, staff and Fellows.

Working 36.5 hours per week, you will participate in structured apprenticeship training, attend courses and develop documentation skills, with clear prospects for progression within QA’s educational IT environment.

Formación

• 3 GCSEs (or equivalent) at grades 4+ in any subject.
• GCSE Maths and English (or equivalents) at grade 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level in a similar subject.

Responsabilidades

• Provide day-to-day IT support to students, Fellows and staff.
• Assist with diagnosing, maintaining, upgrading and replacing hardware and software.
• Monitor and record the performance and behaviour of IT systems.
• Carry out basic printer maintenance and resolve common faults.
• Support the management and maintenance of the College network and computing facilities.
• Assist with server room hardware status checks and reporting.
• Support the setup and operation of AV equipment.
• Help prepare and provide IT equipment for projects and events.
• Maintain accurate documentation and records of work completed and knowledge gained.
• Attend training courses and meetings for professional development

Conocimientos

Good customer service

Strong problem-solving

Willingness to learn

Teamwork

Educación

GCSEs including Maths and English

Descripción del empleo

QA in Cambridge invites applications for an IT Apprentice to support the IT Operations Manager and the wider team. You will gain hands-on experience across hardware, software, networks and user support, while delivering first-line help to students, staff and Fellows.

Working 36.5 hours per week, you will participate in structured apprenticeship training, attend courses and develop documentation skills, with clear prospects for progression within QA’s educational IT environment.