IT Apprentice

Plenitude Consulting; London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Une société de conseil de niche à Londres recherche un Apprenti en Opérations IT pour rejoindre son équipe. Dans ce rôle, vous serez impliqué dans le support IT et l'intégration de solutions d'IA, tout en bénéficiant d'une formation complète. Ce poste vous permettra d'acquérir des compétences précieuses tout en soutenant nos processus opérationnels.

Qualifications

• Intérêt fort pour l'IT et la technologie.
• Compréhension de base des systèmes informatiques et des logiciels.
• Aucune expérience préalable requise – formation complète fournie.

Responsibilities

• Fournir un support IT de base aux employés.
• Aider avec le déploiement et la maintenance des systèmes et dispositifs IT.
• Assister dans les améliorations des processus opérationnels.

Skills

Communication

Problèmes de résolution

Adaptabilité

Education

GCSEs en anglais et mathématiques

Tools

Microsoft Office 365

SharePoint

Job description

IT Operations Apprentice

Overview

Plenitude Consulting, based in Canary Wharf, London, is a niche consultancy specialising in Financial Crime Risk and Compliance. We have an opportunity for an Apprentice to join as a People Team Assistant Apprentice, supporting our busy team with day-to-day activities and helping you develop your People Profession. Upon successful completion of your apprenticeship, we are committed to offering a permanent position within our People Team.

Working hours: 40 hours per week full-time. You will spend 20% of your time on off-the-job learning, including online lectures and tutorials with your training provider.

We are looking for an IT Operations Apprentice to support our IT & Information function within the Operations department. This role is ideal for someone curious, eager to learn, and ready to thrive in a fast-paced environment. You will gain hands-on experience in IT support, AI support, and operational processes, working with a dynamic team to help drive our business forward.

We Are Looking For Someone Who

• Is enthusiastic about technology and operations
• Has a proactive approach to problem-solving
• Is keen to learn new skills and develop professionally
• Communicates clearly and works well in a team
• Is organised and able to prioritise tasks in a busy environment

You Will Be Involved In

• Providing first-line IT support to staff and end-users
• Assisting with troubleshooting hardware and software issues
• Supporting the deployment and maintenance of IT systems and devices
• Helping with the setup and monitoring of AI tools and solutions
• Assisting in operational processes such as asset management, documentation, and workflow optimisation
• Participating in IT and operations projects as required
• Maintaining accurate records of support requests and resolutions
• Ensuring compliance with IT policies and procedures

Key Responsibilities

• IT support
  • Respond to staff queries and resolve basic technical issues
  • Set up and configure new devices for staff
  • Support software installations and updates
  • Support with IT & Information Security audits
  • Help maintain IT asset inventory
• AI support
  • Assist with the implementation and monitoring of AI tools
  • Provide basic support for AI-driven applications
  • Document user feedback
• Operations support
  • Support operational process improvements
  • Assist with documentation and reporting

What We Are Looking For

• Essential skills & qualities
• Strong interest in IT and technology
• Good communication and interpersonal skills
• Willingness to learn and adapt
• Basic understanding of computer systems and software
• Education & experience
• GCSEs (or equivalent) in English and Maths
• Some experience with computers (through school, college, or personal interest)
• No prior work experience required – full training will be provided

Desirable But Not Essential

• Familiarity with Microsoft Office 365 or SharePoint
• Awareness of information/cyber security best practices
• Interest in AI and automation technologies

Seniority level

• Internship

Employment type

• Full-time

Job function

• Information Technology

Industries

• Business Consulting and Services