IT Apprentice

TES FE News; Epsom; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading educational institution is seeking an IT Support professional to assist staff and students with technical issues. The successful candidate will provide tier 1 support, maintain equipment, and ensure effective IT operations while upholding compliance with regulations. Strong troubleshooting skills and a commitment to user satisfaction are essential for this role.

Qualifications

• Experience in providing tier 1 technical support.
• Familiarity with GDPR compliance.
• Ability to operate and troubleshoot IT equipment.

Responsibilities

• Provide tier 1 technical support to users and resolve IT issues.
• Maintain hardware and software across the College network.
• Document and manage support requests using the IT service desk system.

Skills

Technical troubleshooting

Customer service

Problem solving

Equipment maintenance

Education

Relevant IT certification or degree

Tools

Computer diagnostic tools

Smartboards

Job description

Job Overview

As the first point of contact for IT Support, you will be responsible for providing a broad range of technical support and troubleshooting assistance for staff and pupils via email or face-to-face.

Main Duties

1. Provide tier 1 technical support to the College’s users.
2. Greet walk-in visitors at the IT helpdesk and provide support as needed, including attending classrooms and offices to resolve issues.
3. Respond to tickets assigned by the Lead Technician within agreed SLAs.
4. Operate, install, update, and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers, etc.
5. Work in compliance with College and GDPR policies, maintaining confidentiality.
6. Support the design, installation, and configuration of software and hardware across the College network.
7. Ensure the IT helpdesk has stock of day-to-day items and maintain a clean and organized workspace.
8. Support and perform routine maintenance of computer and network systems to ensure efficient operations.
9. Assist in diagnostic tests to identify and resolve faults.
10. Support and carry out hardware repairs of IT devices, including mobile devices.
11. Train users on new systems through technical demonstrations to familiarize them with operational procedures.
12. Accurately record, update, and document requests using the IT service desk system.
13. Support major IT issues or upgrades outside of normal working hours.
14. Act as a technical advocate within the College, promoting ideas that contribute to more efficient IT systems.
15. Participate in the out-of-hours IT support Service On Call Rota on a rotational basis.

Epsom College is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.