Level 3 ICT Apprenticeship

Norwood Ravenswood; London; On-site; GBP 18,000 - 25,000; Full time

Job summary

Norwood Ravenswood is seeking an IT Support Apprentice to join their internal IT team. This hands-on role involves providing first-line support for IT-related issues, assisting with user account management, and contributing to IT documentation. Successful candidates will receive structured training while gaining practical experience in a supportive environment, with potential for future development within the company.

Benefits

Accredited Level 3 Information Communications Technician upon completion

Tailored training and career development opportunities

Qualifications

• Familiarity with basic networking concepts or computer hardware.
• Relevant coursework, personal projects, or certifications are beneficial.
• Good understanding of Windows OS and Microsoft Office applications.

Responsibilities

• Provide first-line IT support to users, resolving hardware, software, and network issues.
• Maintain accurate records of IT equipment and assist with inventory tracking.
• Assist with user account management tasks and collaborate with the internal IT team.

Skills

Problem-solving

Communication

Attention to detail

Education

GCSEs in Maths and English (Grade 4/C or above)

Job description

Job Title: IT Support Apprentice

Company:Norwood

Full Address: Broadway House,80-82 The Broadway, Stanmore HA7 4HB

Norwood is a large charity supporting vulnerable adults, children, and their families. Norwood operates care homes and family centres across London and a site in Berkshire. We support and empower neurodiverse children and their families and people with neurodevelopmental disabilities to live their best lives.

About the role:

The role of the IT Support Apprentice will involve working as part of an internal IT team, providing 1stline remote and on-site support to the services across London and Berkshire.

This is a hands-on role offering valuable experience in IT support, networking and infrastructure, alongside structured learning and development. The position will be responsible for resolving day-to-day IT issues, as well as maintaining, monitoring, and troubleshooting a range of software and equipment across our network. As a successful IT Apprentice, you will have good communication skills and a desire to provide outstanding service to Norwood’s client base. You will have to develop expertise to provide rapid solutions and work flexibly in resolving and further investigating possible issues and escalating where necessary.

Key Responsibilities:

As an IT Support Apprentice your main roles and responsibilities will include:

• Provide first-line IT support to users, resolving basic hardware, software, and network issues.
• Support user account management tasks such as password resets and access permissions.
• Maintain accurate records of IT equipment and assist with inventory tracking.
• Contribute to IT documentation, including user guides and support procedures.
• Liaise internally and externally with technical support companies and suppliers, working alongside the IT Manager and 2nd Line IT Support Engineer, which will involve the following tasks:
• Use the Helpdesk ticket logging system to facilitate Desktop/Remote Support.
• Liaise with Support Companies to get issues fixed.
• Configure, install and support any client hardware and software.
• Configure, install and support mobile devices and internal phone systems.
• Assist with new user desk setups, desk moves and associated cabling.
• Process new and leavers’ accounts.
• Set up and install printers.

Qualifications:

• GCSEs (or equivalent) in Maths and English (Grace 4/C or above)
• Familiarity with basic networking concepts or computer hardware
• Any relevant coursework, personal projects, or certifications

Skills Required:

• A keen interest in IT and emerging technology
• Strong problem-solving skills
• Good communication and interpersonal abilities
• Good understanding of Windows OS and Microsoft Office applications

Personal Qualities:

• Comfortable driving to multiple locations out of London for weekly site visits.
• Ability to work effectively independently and in a team environment with a collaborative mindset and willingness to assist others.
• Good Teamwork and Attention to detail.
• Self-motivated with a strong desire to learn and develop new skills.
• Good time management and the ability to prioritise tasks effectively.
• Well-disciplined and able to follow instructions and procedures accurately.
• Strong verbal and written communication skills, with good documentation skills.
• Reliable and punctual, with a professional attitude.
• Problem-solving mindset with a logical and analytical approach.
• Attention to detail and a methodical approach to tasks.
• Trustworthy and discreet, understanding the importance of data security and confidentiality.

Training to be provided:

Firebrand apprenticeship programmes, part of BPP are delivered with a blend of virtual and face to face training by our fully qualified and industry experienced training team. Using their expert knowledge, they’ve purposefully built programmes around the real-world use of modern technology, so that the skills developed can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

Future Prospects:

A permanent role may be offered upon successful completion of the apprenticeship, based on performance and business requirements. There may also be an opportunity to study a higher level apprenticeship depending on the career route you wish to take, relevant to Norwood.

For more information, please contact our Apprenticeship provider BPP on 0113 3500 333or via email at [e-mail]

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

We actively celebrate everyones different abilities, sexual orientation, ethnicity, faith, and gender.

Everyone is welcome and supported in their development at all stages in their journey with us.

We are a kind and compassionate community. Empowerment and respect are at the heart of everything we do and believe in at Norwood.

If you are positive and resilient and a force for good, we are for you!

We strive for excellence and to make a real difference to the lives of the people we support. Our team is one of our biggest assets.

We nurture a supportive environment for our people, with tailored training and career development at all levels.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

We actively celebrate everyones different abilities, sexual orientation, ethnicity, faith, and gender.

Everyone is welcome and supported in their development at all stages in their journey with us.