IT Apprenticeship

Baltic Apprenticeships; London; On-site; GBP 18,000 - 20,000; Full time

Job summary

A leading institution is seeking an IT Support Apprentice to join a dynamic IT team. This role offers hands-on experience, technical support training, and a chance to achieve a Level 3 qualification. Ideal for candidates looking to start their career in IT, you will learn to support staff and students while developing key skills in troubleshooting and customer service. A competitive salary and great benefits await the right candidate.

Benefits

25 days annual leave

22.5% pension contribution by school

Access to school gym after hours

Qualifications

• Grade 4 in Maths and 5 in English is essential.
• Interest in working with computers.
• Willing to learn and follow instructions.

Responsibilities

• Support helpdesk tickets within set timeframes.
• Provide in-person and email-based support.
• Use troubleshooting tools to diagnose technical issues.

Skills

Troubleshooting

Customer Service

Scripting

Technical Support

Education

Grade 4 in Maths

Grade 5 in English

Tools

Active Directory

Wireshark

Job description

Brentside High School is seeking a motivated and enthusiastic IT Support Apprentice to join their dedicated IT team. This role offers the chance to gain hands-on experience in a dynamic school environment, providing technical support to both staff and students. The successful candidate will receive on-the-job training while working towards a recognised qualification, developing key […]

Brentside High School is seeking a motivated and enthusiastic IT Support Apprentice to join their dedicated IT team. This role offers the chance to gain hands-on experience in a dynamic school environment, providing technical support to both staff and students. The successful candidate will receive on-the-job training while working towards a recognised qualification, developing key skills in IT systems, troubleshooting, and customer service.

With a competitive starting salary of £18,000 – £20,000, this is a rare opportunity to kick-start a career in IT – not to be missed!

In this role, you’ll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Gain experience with scripting (PowerShell) to automate tasks, initially under supervision.
• Learn to interpret technical documentation using internal resources such as structured folders and a SharePoint-based knowledge base.
• Support the team in meeting Service Level Agreements (SLAs) by responding to helpdesk tickets within set timeframes.
• Use a range of troubleshooting tools, including Active Directory, Imperial, and Wireshark, to assist in diagnosing and resolving technical issues.
• Provide technical support internally and externally via the helpdesk system, with a focus on in-person and email-based support.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours&Benefits:

• Monday to Friday 8:30am – 4:30pm, with 1 hour lunch break
• 25 days annual leave
• 22.5% pension contribution by school
• School gym available to staff after working hours

Desired Qualities, Skills and Knowledge:

• Grade 4 in Maths and 5 in English is essential for this role
• Interest in working with computer
• Be willing to learn and follow instructions
• Work effectively under pressure

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Brentside High School. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.