IT and Administrative Support Assistant

JobStart Scheme; Belfast; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused IT organization is seeking an IT Support role in Belfast. The position offers up to 25 hours a week providing remote IT assistance and skills development, including experience with Microsoft 365 and troubleshooting. Ideal candidates are interested in technology, willing to learn, and possess good communication skills. Flexible hours may be available upon approval. This temporary role pays between £7.55 and £12.21 per hour based on age and experience.

Qualifications

• Ability to maintain confidentiality and follow data protection.
• Willingness to learn and adapt to new technologies.
• Interest in community or social enterprise work.

Responsibilities

• Provide basic remote IT support to clients.
• Maintain records of support calls and logged issues.
• Support installation and setup of software and cloud systems.
• Monitor helpdesk inbox and escalate queries to IT Manager.

Skills

Ability to follow data protection procedures

Good communication skills

Interest in IT and technology

Experience helping others with IT

Education

Good general education including English and Maths

Tools

Microsoft 365

Outlook

SharePoint

Teams

Job description

THE EMPLOYER IS: TECHDESK C.I.C The role involves supporting clients with basic IT tasks, maintaining records, assisting with forms and spreadsheets, and helping improve digital systems using Microsoft 365 and SharePoint. The role also provides valuable skills development opportunities, including gaining experience in remote IT support and troubleshooting, building knowledge of Microsoft 365, Outlook, SharePoint, and Teams, and enhancing communication and customer service skills in a technical environment. Further learning includes developing time management and issue-tracking abilities, along with an increased awareness of IT security and safe digital practices.

Responsibilities

• Providing basic remote IT support to clients under supervision, using phone, email, or remote access tools, as well as assisting with the installation and setup of software, email accounts, and cloud systems.
• Maintaining accurate records of support calls, logged issues, and completed actions, while updating and organising documentation such as user guides and support templates.
• Monitoring the helpdesk inbox and escalating complex technical queries to the IT Manager when necessary.
• Supporting the maintenance of laptops, printers, and other office IT equipment, alongside assisting in testing and setting up devices for client projects.
• Undertaking other reasonable tasks to support day-to-day IT operations.

Skills and Qualifications

• Ability to follow data protection, confidentiality, and cyber security procedures at all times.
• Good general education including English and Maths.
• Confident using computers, email, and Microsoft Office.
• Good communication and organisational skills.
• Willing to learn.
• Interest in IT, technology, or digital systems.
• Experience helping others with IT issues.
• Familiarity with Microsoft 365 or other cloud platforms.
• Awareness of data protection and cyber security.
• Interest in community or social enterprise work.

Further Information

The Employer is: TECHDESK C.I.CJobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Vacancy ID 1750648 Job Sector IT Area Belfast Location Belfast Salary 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour No. vacancies 1 Contract Type Temporary Weekly hours 25 Published date 16/12/2025 Closing date 26/01/2026 Worktime To be confirmed with employer