Security-Cleared IT Helpdesk | First Line Support Analyst

Computacenter AG & Co. oHG; Nottingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Computacenter AG & Co. oHG in Nottingham is seeking an IT First Line Support Analyst to provide technical support and service delivery to customers. You will handle incidents, requests, and basic problem investigations, ensuring adherence to SLAs and documented procedures.

The role requires experience in a Service Desk, Windows 11 and M365, VPN support, and strong customer service skills. Shifts are rotating across early, mid, and late slots in a Nottingham-based team.

Qualifications

• Experience in a Service Desk Support capacity.
• Experience with Windows 11 and M365.
• Experience with supporting remote workers across a VPN.
• Excellent customer service, communication and attention to detail.

Responsibilities

• Manage incidents routed from First Level analysts and resolve within SLA.
• Maintain knowledge of applications and customer environments.
• Progress/close incidents in the incident management system.
• Escalate potential service issues with Line Manager and coordinate on projects.
• Update and share knowledge through documentation and knowledge sharing tools.

Skills

Service Desk

Windows 11

M365

VPN

Troubleshooting

Incident management

Customer service

Communication

Attention to detail

Teamwork

Job description

Computacenter AG & Co. oHG in Nottingham is seeking an IT First Line Support Analyst to provide technical support and service delivery to customers. You will handle incidents, requests, and basic problem investigations, ensuring adherence to SLAs and documented procedures.

The role requires experience in a Service Desk, Windows 11 and M365, VPN support, and strong customer service skills. Shifts are rotating across early, mid, and late slots in a Nottingham-based team.