IT 1st Line Support Technician | Training & Growth

Jago Consultants; Burgess Hill; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Company Pension Scheme

Job summary

Jago Consultants in Burgess Hill is seeking two IT 1st Line Engineers to join a friendly, growth-focused team. The role covers first-line IT support, handling emails and calls, on-site visits, and hardware/software upgrades.

The ideal candidate has about 12 months IT experience or recently completed an IT qualification, with a pro-active, can-do attitude and strong customer service skills. Salary is £22,000 with pension and ongoing training.

Qualifications

• 12 months IT experience or recently studied an IT qualification
• Willingness to visit client sites and perform on-site troubleshooting
• Pro-active with a can-do attitude
• Excellent customer service skills

Responsibilities

• Respond to inbound support emails and calls
• Provide first-class IT support to various clients
• Upgrade hardware and software with minimal client impact
• Carry out site visits and on-site troubleshooting when required

Skills

Customer service

IT support

Communication

Education

IT qualification

Job description

Jago Consultants in Burgess Hill is seeking two IT 1st Line Engineers to join a friendly, growth-focused team. The role covers first-line IT support, handling emails and calls, on-site visits, and hardware/software upgrades.

The ideal candidate has about 12 months IT experience or recently completed an IT qualification, with a pro-active, can-do attitude and strong customer service skills. Salary is £22,000 with pension and ongoing training.