IT 1st Line Support Engineer

Quantum Advisory; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

A financial consulting firm in Cardiff is seeking an IT Support Specialist to ensure the smooth operation of computer systems and software for both staff and clients. This role involves addressing user enquiries, maintaining IT servers, managing IT assets, and conducting project-based work to improve infrastructure. The ideal candidate should demonstrate strong problem-solving abilities and experience in managing technical issues. This position offers opportunities for growth within the IT team.

Responsibilities

• Support and maintain existing computer systems and software for users.
• Respond promptly to IT-related enquiries and problems.
• Provide day-to-day maintenance of IT servers and software.

Job description

Main Purpose of Job:

To support and maintain existing computer systems, software and infrastructure to be used by internal staff and clients.

Main Duties and Responsibilities:

• Respond to enquiries by users or other members of the IT team and address promptly a broad range of problems.
• Provide day‑to‑day maintenance of the IT servers and related IT software.
• Prepare documentation of supported systems and software as required. Ensure all documentation is complete, relevant, kept up to date and centrally recorded for IT team members to access.
• Manage IT problems raised in accordance with agreed standards and procedures.
• Manage the firm’s IT assets ensuring accurate documentation, inventory, labelling and disposal.
• Diagnose and resolve technical issues affecting the firm’s IT infrastructure, including:
  • Printers
  • Telephone System
  • PCs
  • Servers
• Complete all aspects of project‑based work to the specified standard and timescales, including but not limited to:
  • Planning
  • Designing
  • Implementation
  • Support
  • Evaluation
• Monitor, maintain and diagnose issues affecting the firm’s backup solutions.