1st Line IT Support

Computerworld Personnel Ltd; Portishead Point; On-site; GBP 21,000 - 27,000; Full time

Job summary

Computerworld Personnel Ltd is recruiting for a 1st Line Support Engineer to join a busy IT team supporting users across the business. This role is ideal for someone with strong customer service skills and a desire to grow their IT knowledge in a hands-on environment.

You will be the first point of contact for end users, handling day-to-day support on hardware, software and business applications, both remotely and onsite, with opportunities to log, troubleshoot and resolve issues and contribute

Qualifications

• Experience in 1st Line/IT Support or Service Desk.
• Strong knowledge of Windows OS and Microsoft Office.
• Experience troubleshooting desktops, laptops and mobile devices.

Responsibilities

• Provide first-line support to users across the business.
• Log, troubleshoot and resolve IT issues relating to hardware, software and business applications.
• Support users both remotely and onsite, ensuring a high level of customer service.
• Escalate more complex incidents where required whilst maintaining ownership of tickets.
• Assist with device setup, deployment and user onboarding activities.
• Work collaboratively with the wider IT team to maintain stable and efficient IT services.
• Contribute to documentation, system improvements and IT best practices.

Skills

First-line support

Customer service

Remote & onsite support

Issue escalation

Device setup

Team collaboration

Documentation & IT best practices

Tools

Windows OS

Microsoft Office

Job description

1st Line Support Engineer

Our client is recruiting for a 1st Line Support Engineer to join a busy IT team supporting users across the business. This is a great opportunity for someone with strong customer service skills and previous IT support experience who us looking to further develop their technical knowledge in a varied, hands-on role.

You'll act as a key point of contact for end users, providing day-to-day support across a range of technologies while working closely with the wider IT team to ensure systems remain reliable, secure and effective.

What We're Looking For

• Deliver first-line technical support to users across the business.
• Log, troubleshoot and resolve IT issues relating to hardware, software and business applications.
• Support users both remotely and onsite, ensuring a high level of customer service.
• Escalate more complex incidents where required whilst maintaining ownership of tickets.
• Assist with device setup, deployment and user onboarding activities.
• Work collaboratively with the wider IT team to maintain stable and efficient IT services.
• Contribute to documentation, system improvements and IT best practices.

Experience Required

• Previous experience in a 1st Line Support, IT Support Technician or Service Desk role.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Experience troubleshooting desktops, laptops, mobile devices and peripherals.
• Ability to diagnose and resolve technical issues in a structured manner.
• Excellent communication and customer service skills.
• Strong problem-solving ability and a proactive approach to support.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.