IT 1st Line Support — Grow Your Tech Career

Cast UK Limited; Theale; On-site; GBP 27,000 - 30,000; Full time

Job summary

Cast UK Limited is recruiting an IT 1st Line Support to join our Theale IT function. In this role you will be the first point of contact for IT requests, supporting users across hardware, software and networks while developing exposure to a wide range of technologies.

Based in Theale with occasional travel to other sites, you will log incidents, manage requests and provide frontline support for Microsoft 365, Active Directory, SharePoint and Exchange.

Qualifications

• At least 1 year in a corporate 1st Line IT support environment.
• Strong communication, organisation and customer service skills.
• Proactive approach with ability to work independently.
• Experience installing, configuring, deploying and troubleshooting IT hardware, software and networks.
• Experience supporting Microsoft 365, Active Directory, SharePoint and Exchange.
• Experience supporting Android and iOS devices.
• Experience using a service desk/ticketing system.
• Knowledge of Active Directory, DNS, DHCP, virtualization and business networking.
• Understanding of IT security principles (firewalls, antivirus, web filtering, data protection).
• Knowledge of switches, routers, LAN/WAN, TCP/IP, VLANs, VPNs, SSL/IPSec.

Responsibilities

• Act as the first point of contact for IT support requests via telephone, email and face-to-face.
• Log, manage and resolve incidents and service requests through the ticketing system.
• Provide first-line support across Microsoft 365, email, business applications, hardware, networks and peripherals.
• Support the full user lifecycle including onboarding, offboarding, access changes and account administration.
• Configure and support laptops, mobile devices, tablets, printers and other IT equipment.
• Provide remote desktop support, including troubleshooting and software installation.
• Carry out routine system and network checks to identify potential issues.
• Diagnose and resolve hardware, software and network faults.
• Work with third-party suppliers and internal IT teams on complex issues.
• Support VIP users and assist with IT equipment moves or changes.
• Assist with network maintenance and upgrades (switches, routers, servers, cabling).
• Create and maintain knowledge base articles and SOPs.
• Work to agreed service levels and standard ITSM practices.
• Travel to other company sites to provide hands-on IT support.

Skills

1st Line IT Support

Corporate environment

Customer service

Microsoft 365

Active Directory

SharePoint

Exchange

Android/iOS

Service desk

Networking

Job description

Cast UK Limited is recruiting an IT 1st Line Support to join our Theale IT function. In this role you will be the first point of contact for IT requests, supporting users across hardware, software and networks while developing exposure to a wide range of technologies.

Based in Theale with occasional travel to other sites, you will log incidents, manage requests and provide frontline support for Microsoft 365, Active Directory, SharePoint and Exchange.