IT 1st Line Support in Reading)

Cast UK Limited; Reading; On-site; GBP 27,000 - 30,000; Full time

Job summary

Cast UK Limited is seeking an IT 1st Line Support professional to join its IT function in Theale. You will be the first point of contact for users, handling incidents and service requests across hardware, software, and networks. The role offers exposure to Microsoft 365, Active Directory, SharePoint, and Exchange, with travel to supported sites on a monthly basis.

A driving licence is required. You will develop technical skills in a supportive, collaborative environment and contribute to

Qualifications

• At least 1 year experience in a corporate 1st line IT support role.
• Strong communication, organisation and customer service skills.
• Proactive, able to take ownership and work independently.
• Experience with configuring IT hardware, software and networks.
• Experience supporting Microsoft 365, Active Directory, SharePoint and Exchange.
• Experience supporting Android and iOS devices.

Responsibilities

• Act as the first point of contact for IT support requests via telephone, email and in person.
• Log, manage and resolve incidents and service requests in the ticketing system.
• Provide first-line support across networks, hardware and software.
• Support full user lifecycle including new starters and access changes.
• Configure and support laptops, mobile devices and printers.
• Provide remote desktop support and basic remediation.

Skills

Customer service

Communication

Proactive

Independent work

First line IT support

Tools

Microsoft 365

Active Directory

SharePoint

Exchange

DNS

DHCP

Virtualisation

Remote desktop

Ticketing system

Equipment configuration

Job description

IT 1st Line Support

Theale

£27,000 - £30,000 per annum

The Opportunity

We're working with a leading, multi-site organisation that is looking to appoint an IT 1st Line Support to join its IT function.

This is a fantastic opportunity for an IT professional looking to develop their technical skills within a supportive and collaborative environment. You'll act as the first point of contact for IT support across the business, providing a high-quality service to users while gaining exposure to a broad range of technologies, systems and infrastructure.

The role is based in Theale, with occasional travel to supported sites required, including monthly divisional visits.

The Role

As an IT 1st Line Support, you'll provide day-to-day technical support across hardware, software, applications, networks and user access.

Your responsibilities will include:

• Acting as the first point of contact for IT support requests via telephone, email and face-to-face.
• Logging, managing and resolving incidents and service requests through their ticketing system.
• Providing first-line support across Microsoft 365, email, business applications, hardware, networks and peripherals.
• Supporting the full user lifecycle, including new starters, leavers, access changes and account administration.
• Configuring and supporting laptops, mobile devices, tablets, printers and other office IT equipment.
• Providing remote desktop support, including troubleshooting, software installation and basic remediation.
• Carrying out routine system and network checks to identify potential issues.
• Diagnosing and resolving hardware, software and network faults.
• Working with third-party suppliers and internal IT teams to *escalate* and resolve more complex issues.
• Supporting VIP users where required.
• Assisting with IT equipment, software and user moves or changes.
• Supporting colleagues with network maintenance and upgrades, including switches, routers, servers and cabling.
• Creating and maintaining knowledge base articles and standard operating procedures.
• Working to agreed service levels and recognised IT service management practices.
• Travelling periodically to other company sites to provide hands-on IT support.

About You

We're looking for someone with at least one year's experience in a corporate 1st Line IT Support environment who is keen to develop their technical career.

You'll ideally have:

• Experience providing 1st Line IT support within a corporate environment.
• Strong communication, organisation and customer service skills.
• A proactive approach, with the confidence to take ownership and work independently.
• Experience installing, configuring, deploying and troubleshooting IT hardware, software and networks.
• Experience supporting Microsoft 365, Active Directory, SharePoint and Exchange.
• Experience supporting Android and iOS devices.
• Experience using a service desk/ticketing system
• A working knowledge of Active Directory, DNS, DHCP, virtualisation and business networking.
• An understanding of IT security principles, including firewalls, antivirus, web filtering and data protection.
• Knowledge of networking technologies including switches, routers, wireless access points, LAN/WAN, TCP/IP, VLANs, VPNs, SSL and IPSec.
• A full UK driving licence.

If you're an IT support professional with a strong customer focus, a proactive attitude and a genuine desire to develop your technical career, this could be an excellent next step.

About Cast UK

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit www.castuk.com.