IT 1st Line Support | Grow Your Tech Career

Cast UK Limited; Reading; On-site; GBP 27,000 - 30,000; Full time

Job summary

Cast UK Limited is seeking an IT 1st Line Support professional to join its IT function in Theale. You will be the first point of contact for users, handling incidents and service requests across hardware, software, and networks. The role offers exposure to Microsoft 365, Active Directory, SharePoint, and Exchange, with travel to supported sites on a monthly basis.

A driving licence is required. You will develop technical skills in a supportive, collaborative environment and contribute to

Qualifications

• At least 1 year experience in a corporate 1st line IT support role.
• Strong communication, organisation and customer service skills.
• Proactive, able to take ownership and work independently.
• Experience with configuring IT hardware, software and networks.
• Experience supporting Microsoft 365, Active Directory, SharePoint and Exchange.
• Experience supporting Android and iOS devices.

Responsibilities

• Act as the first point of contact for IT support requests via telephone, email and in person.
• Log, manage and resolve incidents and service requests in the ticketing system.
• Provide first-line support across networks, hardware and software.
• Support full user lifecycle including new starters and access changes.
• Configure and support laptops, mobile devices and printers.
• Provide remote desktop support and basic remediation.

Skills

Customer service

Communication

Proactive

Independent work

First line IT support

Tools

Microsoft 365

Active Directory

SharePoint

Exchange

DNS

DHCP

Virtualisation

Remote desktop

Ticketing system

Equipment configuration

Job description

Cast UK Limited is seeking an IT 1st Line Support professional to join its IT function in Theale. You will be the first point of contact for users, handling incidents and service requests across hardware, software, and networks. The role offers exposure to Microsoft 365, Active Directory, SharePoint, and Exchange, with travel to supported sites on a monthly basis.

A driving licence is required. You will develop technical skills in a supportive, collaborative environment and contribute to