Intervention Sales Handler - Motor Claims

IPS Group Limited; Manchester; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Private medical cover

Life insurance

Pension

Job summary

IPS Group Limited in Manchester is seeking a proactive Motor Claims Co-ordinator to contact non-fault third parties after motor incidents, offering repair options and support before credit hire involvement. The role is office-based during probation with a shift pattern and potential for hours extension as the team grows.

You will review new claims, assess liability, negotiate with third parties, and work closely with repairers and suppliers to ensure efficient handling and positive customer

Qualifications

• Experience in Motor Claims, preferably FNOL or Third Party Claims.
• Understanding of motor liability and claims handling principles.
• Knowledge of credit hire and cost mitigation.

Responsibilities

• Contact non-fault third parties after motor incidents to offer repair solutions and support before credit hire involvement.
• Review new claims, assess liability and negotiate with third parties to deliver positive outcomes.
• Collaborate with repairers, engineers and suppliers to ensure efficient claims handling.

Skills

Motor claims

FNOL experience

Communication

Negotiation

Customer focus

Phone skills

Job description

Location: Manchester City Centre (office-based during probation)

Salary: £32,000 + 10% Discretionary Bonus

Working Hours: 40 hours per week

The Role:

You’ll be responsible for contacting non-fault third parties immediately following a motor incident, offering repair solutions, replacement vehicles and other support services before involvement from credit hire companies or solicitors. Working in a fast-paced environment, you’ll review newly reported claims, assess liability and negotiate directly with third parties to deliver positive customer outcomes whilst helping to reduce overall claims costs. You’ll work closely with repairers, engineers and suppliers, ensuring claims are managed efficiently and customers receive the right support from the outset.

About You:

You’ll have previous experience within Motor Claims, ideally within FNOL, Third Party Claims, Intervention or Credit Hire. You’ll be confident speaking with customers over the phone, building rapport quickly and influencing positive outcomes.

You’ll also have:

• A good understanding of motor liability and claims handling principles
• Knowledge of credit hire and cost mitigation
• Strong communication and negotiation skills
• The ability to work effectively in a fast-paced environment
• A proactive and customer-focused approach

Working Model:

The role is office-based five days per week during probation, moving to four days in the office and one day working from home thereafter. Please note that the team currently work a shift pattern between 8:30am and 6:00pm. As the department continues to grow, there is the potential for operating hours to be extended in the future, with weekend working also expected to form part of the rota.

What’s in it for You:

With a competitive basic salary, 10% discretionary bonus, private medical cover, life insurance and pension support, you’ll be well rewarded for your contribution, alongside a range of additional benefits.

Proud member of the Disability Confident employer scheme

About Disability Confident
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