Claims Handler

Ignite Talent Group; Manchester; On-site; GBP 27,600 - 45,000; Full time

Benefits offered by this job

Employee of the month awards

Lunches and treats provided in the office

Day off for your birthday plus a gift

Free access to wellbeing and mental health support

Company social events all paid for (including overnight stays)

Your child’s first day of school off work

Long service bonus

Extra holidays for great attendance

Job summary

A leading law firm in the legal sector is seeking a Motor Claims Handler in Manchester City Centre. This role offers a basic salary of £27,600 plus uncapped monthly bonuses, potentially exceeding £45,000 per year. Candidates will manage first notifications of loss, assessing vehicle damage and customer needs, while upselling services. Enthusiasm, confidence, and strong communication skills are essential. The position comes with a comprehensive benefits package, including social events, wellness support, and additional holiday perks.

Qualifications

• Experience in a similar claims role or customer service environment.
• Ability to upsell additional services to customers.
• Strong understanding of vehicle damage assessments.

Responsibilities

• Complete a full fact find on customer vehicle damage.
• Assess whether the vehicle is roadworthy and meet customer needs.
• Upsell additional services like hire cars and repairs.

Skills

Sales skills

Customer service

Communication

Understanding of claims processes

Job description

Motor Claims Handler – First Notification of Loss (4 positions available)

£27,600 basic salary + monthly bonuses taking you to £45,000+ per year

Manchester City Centre

This role is a fantastic combination of sales & motor enquiries whilst being based in a leading law firm, who have been operating for over 20 years in the legal sector.

The first word that springs to mine with this business – personalities!

This is such a fun loving group of individuals, who work hard and celebrate the wins.

Enthusiasm, confidence, and bubbly personalities are what will fit into the team best. You’ll have the best management support available, the best training, and a great set of colleagues who you will make friends for life with.

The role involves:

Answering calls from customers at FNOL (First Notification of Loss) stage means completing a full fact find on the vehicle damage, whether it's roadworthy, and their needs.

Your role will have an evidence element to it, as you’ll need to understand if there is any witnesses, or passengers, or if it was fault or non-fault.

This means we can consider anyone from a similar claims role, who has dealt with claims at

first stage in the past. It's key to understand how to upsell on our additional services such as

hire cars, and repairs on their vehicles within our in-house garages across the UK.

The easiest part is the customer has a need, making your role easier. Your customers have damage on their vehicles and may even be undriveable, so it’s important to offer the services they need to get customers back on the road safely.

You’ll earn uncapped bonuses for every customer you pass across to hire or repairs.

We offer a benefits package that includes:

• Employee of the month awards
• Lunches and treats provided in the office
• Day off for your birthday plus a gift
• Free access to wellbeing and mental health support
• Company social events all paid for (including overnight stays)
• Your child’s first day of school off work
• Trips to the races, golf dances, food and drink outings etc.
• Long service bonus
• End of year awards evening for the entire business
• Extra holidays given throughout the year for great attendance

Hours are:

• No bank holiday working

With 2 positions available we are conducting interviews immediately.

Please apply now to be considered: