Motor Fraud Claims Handler

IPS Group; Lancashire; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Discretionary bonus

Private medical

Life insurance

Pension

WFH after probation

Office four days

Job summary

IPS Group in Manchester City Centre is seeking a Motor Fraud Claims Handler. You will own a portfolio of suspected fraudulent motor claims, investigating referrals through to conclusion, and coordinating with customers, solicitors and external partners to build robust evidence-based cases.

The role requires motor claims fraud experience, strong analytical and communication skills, and the ability to identify fraud indicators and make informed decisions.

Job description

Motor Fraud Claims Handler

Location: Manchester City Centre (office-based during probation)

Salary: Up to £33,000 + 10% Discretionary Bonus

Working Hours: 40 hours per week

The Role

You will take ownership of a portfolio of suspected opportunistic and organised fraudulent motor claims, investigating cases from initial referral through to conclusion. This will include a mixture of Accidental Damage, Personal Injury and Credit Hire claims, where you'll be responsible for identifying fraud indicators, gathering evidence and making informed decisions based on your findings. Working closely with customers, third parties, solicitors and external suppliers, you'll conduct detailed investigations, analyse complex claim information and challenge inconsistencies where appropriate. You'll utilise industry intelligence tools and databases, conduct telephone interviews and work with external specialists to build robust cases and protect the business from fraudulent activity.

Key Responsibilities Include:

• Managing a portfolio of suspected fraudulent motor claims through to conclusion
• Investigating Accidental Damage, Personal Injury and Credit Hire fraud matters
• Conducting detailed investigations, reviewing evidence and identifying fraud indicators
• Utilising industry databases including CUE, SIRA, MIAFTR and CIFAS
• Liaising with customers, third parties, solicitors and external suppliers
• Making informed decisions regarding repudiation, policy voidance and fraud outcomes

About You

You’ll have previous Motor Fraud claims experience and be confident handling investigations from initial referral through to conclusion. Ideally, you’ll have experience investigating suspected fraudulent motor claims and possess a strong understanding of motor insurance, liability, indemnity, bodily injury and credit hire claims. You’ll also have excellent analytical and communication skills, a keen eye for detail and the confidence to challenge suspicious activity and make evidence-based decisions.

What’s in it for You?

With a competitive basic salary, 10% discretionary bonus, private medical cover, life insurance and pension support, you’ll be well rewarded for your contribution, alongside a range of additional benefits. The role offers 1 day to WFH following probation, with four days per week in the office.

This is a rare opportunity to join a newly established claims function within a growing InsurTech business. As one of the first members of the team, you’ll have genuine opportunities to develop your career as the operation expands whilst helping to shape the future success of the department.

If you’re looking for a fresh challenge within a modern, technology-driven insurer and want to play a key role in combating fraud and protecting the business from fraudulent activity, we’d love to hear from you.