Internal Sales Support

Tate; Chesham; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Home-working after probation

Life insurance

Pension 6%

Free on-site parking

Job summary

Tate in Chesham is seeking an Internal Sales Support to join a close-knit team, delivering excellent customer experience while supporting the company's sales objectives.

The role suits someone with customer service or internal sales experience, strong communication, organisation and commercial awareness. Hybrid work two days per week from home after probation, with 28,500 base salary and bonuses up to 20% annually, plus benefits.

Qualifications

• Experience in customer service or internal sales is beneficial.
• B2B sales or service background is valuable.
• Strong IT and MS Office skills required.

Responsibilities

• Build and maintain positive long-term customer relationships.
• Identify opportunities to increase sales.
• Proactively support sales activity and incentives.
• Share leads and insights with external sales team.
• Contribute to KPIs and sales targets.
• Process orders, quotations, returns and associated documentation.
• Coordinate with warehouse for timely dispatch and delivery.
• Respond to customer enquiries by telephone and email.
• Provide pricing, availability and delivery times.
• Resolve customer queries and complaints professionally.

Skills

Customer service

Communication

Organization

Commercial awareness

Telephone manners

Team collaboration

Independent working

Tools

Microsoft Office

Job description

Are you a confident communicator who enjoys building customer relationships, spotting sales opportunities and being part of a lively, supportive team?

This is an opportunity to join a highly successful, forward-thinking business that is forecasting exceptional growth in the coming years. Continued investment and development have created a positive environment where people are encouraged to contribute ideas, build their skills and share in the company's success.

The Opportunity

As Internal Sales Support, you'll be part of a close-knit and expanding team, helping to deliver an excellent customer experience while supporting the company's wider sales objectives.

This is a varied, fast-paced role that would suit someone with customer service or internal sales experience who is commercially aware, highly organised and keen to develop. You'll have the opportunity to build strong customer relationships, identify sales opportunities and work collaboratively with colleagues across the business in processing and delivering orders for both stock and bespoke materials for their high end, premium product to UK trade customers.

Your Responsibilities

• Building and maintaining positive, long-term customer relationships
• Identifying opportunities to increase sales and introduce customers to additional products
• Proactively supporting sales activity, including opportunities linked to performance-based incentives
• Working closely with the external sales team to share leads, information and customer insights
• Contributing towards individual and team KPIs and sales targets
• Processing orders, quotations, returns and associated documentation accurately
• Coordinating with warehouse teams to support timely dispatch and delivery
• Responding to customer enquiries by telephone and email
• Providing accurate information regarding pricing, availability and delivery timescales
• Resolving customer queries and complaints professionally and with genuine care and interest

So, about you!

You’ll be motivated, customer-focused and comfortable working in a busy office environment. Previous internal sales or customer service experience would be beneficial, although it is not essential for someone with the right attitude and transferable skills from a B2B sales or service industry.

Ideally, you will have:

• A confident and professional telephone manner
• Strong written and verbal communication skills
• A natural ability to build rapport with customers
• Commercial awareness and a goal-oriented approach
• Excellent organisation and prioritisation skills
• The ability to manage several tasks at once
• Strong Microsoft Office skills and confidence using technology
• The ability to learn new systems quickly
• A collaborative approach, combined with the confidence to work independently
• And be happy to work in the company of the office dog!

Salary and Benefits

The company offers a good overall package, including:

• £28,500 basic salary
• Quarterly bonus scheme of up to 5% per quarter, equivalent to potential annual bonus earnings of up to 20%
• 25 days' annual leave plus bank holidays
• Hybrid working, with two days per week from home after successfully completing probation
• 6% employer pension contribution
• Life insurance worth four times your salary
• Free on-site parking

Please note, the nearest train station is apx 30 minute walk away. Bus routes come in from Chesham and Aylesbury with connecting services from Ashridge, High Wycombe, Amersham, Hemel, Berkhamsted and Northchurch. Please check your service can get you to the town comfortably for 9-5 hours.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application