Internal Sales Manager - Hybrid, 10% Bonus

Yolk Recruitment; Cardiff; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Hybrid working 1 day home per week

Company pension

Death in Service

Laptop provided

Free on-site parking

Company events

Annual leave 24 days + 8 bank holidays

Job summary

Yolk Recruitment is seeking an Internal Sales Manager to lead a team of three within the Customer Experience department in Saint Mellons. The role offers a permanent position with a hybrid pattern (1 day home per week after training) and a salary up to £36,000 with an annual bonus of up to 10%.

You will oversee quotations, order processing and service delivery, coordinating with External Sales, Procurement, Planning and Operations to meet customer expectations and improve internal processes.

Qualifications

• Experience leading internal sales teams or sales offices.
• Experience in manufacturing/engineering or technical sales is required.
• Strong knowledge of quotations, pricing and order processing.

Responsibilities

• Lead, motivate and develop a team of three Internal Sales professionals.
• Set clear team objectives and monitor KPIs to improve performance.
• Oversee preparation and processing of customer quotations with accuracy and speed.
• Convert quotations to customer orders while ensuring adherence to contract review procedures.
• Support interpreting customer specifications, pricing information and product requirements.
• Coordinate with Procurement, Planning and Operations to align lead times and delivery.
• Monitor team performance and identify trends to improve service and satisfaction.
• Address customer claims and non-conformances and drive corrective actions.

Skills

Team leadership

Customer service

KPI management

Process improvement

Job description

Yolk Recruitment is seeking an Internal Sales Manager to lead a team of three within the Customer Experience department in Saint Mellons. The role offers a permanent position with a hybrid pattern (1 day home per week after training) and a salary up to £36,000 with an annual bonus of up to 10%.

You will oversee quotations, order processing and service delivery, coordinating with External Sales, Procurement, Planning and Operations to meet customer expectations and improve internal processes.