Internal Sales Team Manager

Yolk Recruitment; Cardiff; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Hybrid working 1 day home per week

Company pension

Death in Service

Laptop provided

Free on-site parking

Company events

Annual leave 24 days + 8 bank holidays

Job summary

Yolk Recruitment is seeking an Internal Sales Manager to lead a team of three within the Customer Experience department in Saint Mellons. The role offers a permanent position with a hybrid pattern (1 day home per week after training) and a salary up to £36,000 with an annual bonus of up to 10%.

You will oversee quotations, order processing and service delivery, coordinating with External Sales, Procurement, Planning and Operations to meet customer expectations and improve internal processes.

Qualifications

• Experience leading internal sales teams or sales offices.
• Experience in manufacturing/engineering or technical sales is required.
• Strong knowledge of quotations, pricing and order processing.

Responsibilities

• Lead, motivate and develop a team of three Internal Sales professionals.
• Set clear team objectives and monitor KPIs to improve performance.
• Oversee preparation and processing of customer quotations with accuracy and speed.
• Convert quotations to customer orders while ensuring adherence to contract review procedures.
• Support interpreting customer specifications, pricing information and product requirements.
• Coordinate with Procurement, Planning and Operations to align lead times and delivery.
• Monitor team performance and identify trends to improve service and satisfaction.
• Address customer claims and non-conformances and drive corrective actions.

Skills

Team leadership

Customer service

KPI management

Process improvement

Job description

Internal Sales Manager - Saint Mellons

Up to £36,000 per annum + annual bonus of up to 10%

Permanent - 1 day hybrid per week after training.

Yolk Recruitment are supporting a leading manufacturing organisation with the recruitment of an experienced Internal Sales Manager to lead a team of three within their established Customer Experience department. You'll be joining a successful and growing manufacturing business with a strong reputation for developing its people and offering genuine opportunities for career progression.

Managing a team of three Internal Sales professionals, you'll take responsibility for overseeing customer quotations, order processing, team performance and service delivery, ensuring customer requirements are handled accurately and efficiently. Also working closely with External Sales, Procurement, Planning and Operations, you'll play an important role in improving internal processes, supporting key customer accounts and ensuring the team consistently delivers against customer expectations.

Responsibilities and duties

• Leading, motivating and developing a team of three Internal Sales professionals, providing ongoing coaching, guidance and performance support.
• Setting clear team objectives, monitoring individual and departmental KPIs and identifying opportunities to improve performance and service delivery.
• Overseeing the preparation and processing of customer quotations, ensuring accuracy, competitive turnaround times and compliance with pricing and product guidelines.
• Managing the conversion of quotations into customer orders, ensuring accurate order processing and adherence to internal contract review procedures.
• Supporting the team with interpreting customer specifications, product requirements and pricing information to ensure quotations and orders are processed correctly.
• Overseeing the management of shared inboxes, customer enquiries and order priorities to maintain an efficient and responsive service.
• Working closely with Procurement, Planning and Operations teams to coordinate customer requirements, manufacturing lead times and delivery expectations.
• Monitoring team performance through regular KPI reporting, identifying trends and implementing improvements to accuracy, efficiency and customer satisfaction.
• Reviewing customer claims, complaints and internal non-conformances, identifying root causes and supporting corrective actions to prevent recurring issues.
• Supporting the effective coordination of key customer accounts and projects, ensuring clear ownership, communication and consistent service delivery.
• Identifying opportunities to streamline processes, improve internal communication and enhance the overall customer experience.

Experience and qualifications

• Previous experience within Internal Sales Management, Sales Office Management, Customer Service Management, Sales Team Leadership or a similar position.
• Previous experience within manufacturing, engineering, construction products or a technical sales environment is a must.
• Proven experience leading, coaching or supervising a team within a busy sales, customer service or order management environment.
• Strong understanding of customer quotations, pricing, order processing and internal sales administration.
• Excellent customer service skills, with the confidence to manage escalations, resolve issues and maintain strong customer relationships.
• Experience monitoring team performance, managing KPIs and implementing improvements to departmental efficiency and service standards.
• Commercial awareness, with an understanding of the importance of accurate quotations, customer retention and effective sales support.
• Strong organisational and time-management skills, with the ability to manage competing priorities and support a busy team.

Benefits

• Salary of up to £36,000 based on experience
• Annual bonus of up to 10% of salary
• Hybrid working - 1 day from home per week following training
• 24 days' annual leave + 8 bank holidays
• Christmas shutdown
• Monday to Friday working hours - 8:30am to 4:30pm, with some flexibility around start and finish times
• Company pension - 4% employee / 5% employer contribution
• Death in Service scheme
• Laptop provided
• Free on-site parking & beautiful modern working environment
• Company events, Long Service Awards

This is a fantastic opportunity for someone who enjoys developing people, improving processes and delivering an exceptional customer experience.