Internal Sales Team Manager

Yolk Recruitment; Newport; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Annual bonus up to 10%

Hybrid working – 1 day from home per a

24 days' annual leave + 8 bank hols

Company pension - 4% employee / 5% em

On-site parking

Job summary

Yolk Recruitment is seeking an Internal Sales Manager for a leading manufacturing business based in Newport. You will lead a small team within the Customer Experience department, overseeing quotations, orders and customer service to ensure accurate, timely delivery.

You will work closely with External Sales, Procurement, Planning and Operations to streamline processes and improve customer satisfaction, driving performance and accountability across the team.

Qualifications

• Experience leading an internal sales or sales office team.
• Background in manufacturing, engineering, construction products or technical sales.
• Proven ability to manage KPIs and performance.
• Strong quotations, pricing, order processing knowledge.
• Excellent customer service and relationship management.
• Ability to coordinate with procurement, planning and operations.

Responsibilities

• Lead and develop a team of three Internal Sales professionals.
• Set clear team objectives and monitor KPIs.
• Oversee quotations, pricing, and order processing.
• Convert quotations to orders with accurate processing.
• Support customer accounts and coordinate with other departments.
• Improve internal processes to enhance service delivery.
• Monitor and report on team performance and customer satisfaction.
• Address customer claims and drive corrective actions.

Skills

Team leadership

Customer service

Quotations

Order processing

KPIs

Cross-functional collaboration

Job description

Internal Sales Manager

Saint Mellons
Up to £36,000 per annum + annual bonus of up to 10%
Permanent - 1 day hybrid per week after training.

Yolk Recruitment are supporting a leading manufacturing organisation with the recruitment of an experienced Internal Sales Manager to lead a team of three within their established Customer Experience department. You'll be joining a successful and growing manufacturing business with a strong reputation for developing its people and offering genuine opportunities for career progression.

Managing a team of three Internal Sales professionals, you'll take responsibility for overseeing customer quotations, order processing, team performance and service delivery, ensuring customer requirements are handled accurately and efficiently. Also working closely with External Sales, Procurement, Planning and Operations, you'll play an important role in improving internal processes, supporting key customer accounts and ensuring the team consistently delivers against customer expectations.

This is what you'll be doing

As Internal Sales Manager, you'll lead and develop the Internal Sales team, ensuring the efficient management of customer enquiries, quotations and orders while driving a high-performing, customer-focused working environment.

Your responsibilities will include:

• Leading, motivating and developing a team of three Internal Sales professionals, providing ongoing coaching, guidance and performance support.
• Setting clear team objectives, monitoring individual and departmental KPIs and identifying opportunities to improve performance and service delivery.
• Overseeing the preparation and processing of customer quotations, ensuring accuracy, competitive turnaround times and compliance with pricing and product guidelines.
• Managing the conversion of quotations into customer orders, ensuring accurate order processing and adherence to internal contract review procedures.
• Supporting the team with interpreting customer specifications, product requirements and pricing information to ensure quotations and orders are processed correctly.
• Overseeing the management of shared inboxes, customer enquiries and order priorities to maintain an efficient and responsive service.
• Working closely with Procurement, Planning and Operations teams to coordinate customer requirements, manufacturing lead times and delivery expectations.
• Monitoring team performance through regular KPI reporting, identifying trends and implementing improvements to accuracy, efficiency and customer satisfaction.
• Reviewing customer claims, complaints and internal non-conformances, identifying root causes and supporting corrective actions to prevent recurring issues.
• Supporting the effective coordination of key customer accounts and projects, ensuring clear ownership, communication and consistent service delivery.
• Identifying opportunities to streamline processes, improve internal communication and enhance the overall customer experience.

The experience you'll bring

• Previous experience within Internal Sales Management, Sales Office Management, Customer Service Management, Sales Team Leadership or a similar position.
• Previous experience within manufacturing, engineering, construction products or a technical sales environment is a must.
• Proven experience leading, coaching or supervising a team within a busy sales, customer service or order management environment.
• Strong understanding of customer quotations, pricing, order processing and internal sales administration.
• Excellent customer service skills, with the confidence to manage escalations, resolve issues and maintain strong customer relationships.
• Experience monitoring team performance, managing KPIs and implementing improvements to departmental efficiency and service standards.
• Commercial awareness, with an understanding of the importance of accurate quotations, customer retention and effective sales support.
• Strong organisational and time-management skills, with the ability to manage competing priorities and support a busy team.

Above all, we're looking for someone who can bring a positive, supportive leadership style, develop a strong team culture and ensure customers continue to receive an excellent service.

And this is what you'll get in return

• Salary of up to £36,000 based on experience
• Annual bonus of up to 10% of salary
• Hybrid working - 1 day from home per week following training
• 24 days' annual leave + 8 bank holidays
• Christmas shutdown
• Monday to Friday working hours - 8:30am to 4:30pm, with some flexibility around start and finish times
• Company pension - 4% employee / 5% employer contribution
• Death in Service scheme
• Laptop provided
• Free on-site parking & beautiful modern working environment
• Company events, Long Service Awards
• Excellent opportunities for career development and internal progression

Are you interested?

If you're an experienced Internal Sales Manager, Sales Office Manager/ Internal Sales or Customer Service Team Manager looking for an opportunity to take ownership of a small team within a successful manufacturing business, we'd love to hear from you.

This is a fantastic opportunity for someone who enjoys developing people, improving processes and delivering an exceptional customer experience.

Please note: Due to high application volumes, we can't respond to every applicant. If you haven't heard from us within 7 days, unfortunately you've not been successful on this occasion. Please check our website for other opportunities.