Internal Sales Executive

Time Appointments; Norwich; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Salary up to £30k

Profit sharing

Team environment

Account development opportunities

Diverse responsibilities

No aggressive targets

Job summary

Time Appointments Ltd in Norwich is seeking an Internal Sales Executive who focuses on service-led, relationship-driven selling. You will handle inbound enquiries, quote, process orders and build long-term accounts while identifying opportunities to grow existing business.

This role suits someone with an excellent telephone manner and strong written communication, who enjoys solving problems without high pressure targets.

Qualifications

• Experience in internal sales, telephone sales or customer service is beneficial.
• Experience in technical, industrial or trade supply environments appreciated.
• Willingness to learn and adapt in a small business setting.

Responsibilities

• Handle inbound telephone and email enquiries, understand requirements and recommend products.
• Source products, check availability, prepare quotations and process orders accurately.
• Build relationships with existing customers to encourage repeat business.
• Identify opportunities to upsell and cross-sell relevant products.
• Make occasional outbound calls to reconnect with lapsed customers and explore new opportunities.
• Liaise with suppliers to negotiate pricing, confirm availability and coordinate deliveries.
• Resolve queries and delivery issues professionally, ensuring smooth service.
• Collaborate with colleagues to maintain a smooth, efficient operation.

Skills

Telephone Skills

Written communication

Rapport Building

Sales Opportunity Identification

Organisational Skills

Problem Solving

Email & Office Tools

Team Player

Tools

Email

Spreadsheets

CRM systems

Job description

We are pleased to be working on behalf of an established specialist supplier serving the construction and manufacturing sector who are looking for a customer-focused, commercially minded Internal Sales Executive to join its team in Norwich.

This is a service-led sales role, ideal for someone who enjoys speaking with customers, solving problems, building long-term relationships and identifying opportunities to grow existing accounts.

There are no aggressive sales targets. The focus is on delivering excellent customer service, building trust and developing business through a proactive, relationship-led approach.

Key Responsibilities

• Manage inbound telephone and email enquiries, understanding customer requirements and recommending suitable products.
• Source products, check availability, prepare competitive quotations and process orders accurately.
• Build strong relationships with existing customers, encouraging repeat business and account growth.
• Identify opportunities to upsell and cross-sell relevant products.
• Make occasional outbound calls to reconnect with lapsed customers and explore new business opportunities.
• Liaise with suppliers to negotiate pricing, confirm availability and coordinate deliveries.
• Resolve customer queries and delivery issues professionally.
• Work collaboratively with colleagues to ensure a smooth and efficient service.

Previous Skills & Experience:

• An excellent telephone manner and strong written communication skills.
• The ability to build rapport and develop lasting customer relationships.
• Confidence identifying sales opportunities without a high-pressure approach.
• Good organisational skills and attention to detail.Strong problem‑solving skills and the ability to manage enquiries through to completion.
• Confidence using email, spreadsheets and general business systems.
• A flexible, team‑focused attitude suited to a small business environment.

Experience in internal sales, telephone sales, customer service, account management or a trade‑related role would be beneficial. Experience in a technical, industrial or trade supply environment would be advantageous, although a willingness to learn is equally important.

Benefits:

• Salary of up to £30,000, depending on experience.
• Annual profit share of up to £3,000.
• A friendly, supportive team environment.
• An established customer base and opportunities to develop accounts.
• Varied responsibilities across sales, customer service, purchasing and supplier negotiation.
• A relationship‑focused sales environment without aggressive targets