Internal Sales and Customer Service Coordinator - Houghton Regis

GRS Group; Houghton Regis; Presencial; GBP 18.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

23 days holiday

Bank holidays

Death in service

Bonus scheme

GP Line access

Employee assistance programme

Descripción de la vacante

GRS Group in Houghton Regis is seeking a proactive Order Processing Analyst to join our energetic team. You will generate sales leads, handle retail customer service, and process orders manually and electronically, ensuring accurate and timely deliveries.

You will liaise with plant managers and sales teams to maximise plant capacity and hit budgets while maintaining excellent customer service and compliance with HR and Health & Safety requirements.

Formación

• Good at building relationships, a team player, competitive, self-motivated, tenacious, positive and creative.
• Previous order processing experience (Desirable).
• GCSE preferable.

Responsabilidades

• Generating Sales Leads.
• Retail Customer Service.
• Processing orders - manually and electronically.
• Taking orders via phone, email and EDI.
• Liaising with plant managers to ensure the smooth running of deliveries.
• Liaise with internal sales and external sales.
• Establish a good working relationship with customers.
• Take customer calls, queries and complaints.
• Always deliver excellent customer service.
• Move orders between plants in a geographical and economical manner.
• Maximize daily plant capacities and hit budgets.
• Administrative tasks i.e. filing, answering phones, answering emails, checking orders.
• Discharge HR and Health & Safety duties to promote a safe, equitable workplace.

Conocimientos

Relationship building

Team player

Self-motivated

Tenacious

Positive attitude

Creative

Educación

GCSE

Descripción del empleo

We are looking for a self-motivated, driven individual who enjoys a challenge to work alongside our energetic team in Houghton Regis. The role requires a CAN-DO attitude. We are a fast-paced business with plenty of opportunities for growth so if this sounds like you, we'd love to hear from you!

About Us

GRS is the country's number one trader of primary, recycled and secondary aggregates in the construction industry. We are unique in that we're able to source and supply materials nationwide, making use of road, rail, river and marine to get materials to wherever they're needed. We are proud to be a leader in low-carbon secondary aggregates sustainably produced and sustainably delivered!

At GRS, we do things differently.

We're a pioneering team, shaping the future of sustainable growth in the construction materials supply chain. We bring solutions that others can't see. Working here means being trusted to take action, being given the freedom to make decisions and being supported by a dynamic, experienced team, which values relationships and integrity. We do things the right way - even when it's tough - and we invest in people who strive to create real opportunities. You'll be joining a team that values honesty, bold ideas, and making a difference together.

Job Purpose

To process orders for GRS Bagging and maximize plant capacities while delivering excellent customer service.

Main Duties & Responsibilities

• Generating Sales Leads
• Retail Customer Service
• Processing orders - manually and electronically.
• Taking orders via phone, email and EDI.
• Liaising with plant managers to ensure the smooth running of deliveries.
• Liaise with internal sales.
• Liaise with external sales.
• Establish a good working relationship with customers.
• Take customer calls, queries and complaints.
• Always deliver excellent customer service.
• Move orders between plants in a geographical and economical manner.
• Maximize daily plant capacities and hit budgets.
• Administrative tasks i.e. filing, answering phones, answering emails, checking orders.
• Responsibility for compliance and discharging legal duties with regards to HR and Health & Safety to promote a safe, equitable and legally compliant workplace.

Knowledge, Training And Experience Required To Do The Job

• Good at building relationships, a team player, competitive, self-motivated, tenacious, positive and creative.
• Previous order processing experience (Desirable).
• GCSE preferrable.

Benefits

• 23 Days holiday + Bank Holidays.
• Death In Service Benefit.
• Bonus Scheme.
• Access to GP Line for you and your household.
• Employee Assistance Programme access with support provided for Financial, Legal and Health & Wellbeing.