Internal Sales Advisor

Streamline Search Ltd.; Essex; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company pension scheme

Health scheme

25 days holiday + bank holidays

Job summary

Streamline Search Ltd. is seeking an Internal Sales Advisor to join our client’s team in Hinxton. The role involves handling customer enquiries and orders, preparing quotations, and supporting sales activities in a fully office-based setting.

You will liaise with warehouse staff and couriers to ensure timely delivery, identify cross-selling opportunities, and maintain accurate quotation records. Monday–Friday, 9:00am–5:00pm, with benefits including a company pension, health scheme, and 25 days'

Qualifications

• Experience in an office-based customer service, order-processing or sales support role.
• Confident, professional telephone manner.
• Familiarity with MS Word and Outlook.
• Good organisational skills and attention to detail.

Responsibilities

• Handle customer enquiries and orders via telephone, email and fax, ensuring they are processed promptly and efficiently.
• Manage web orders, identify errors and resolve issues with warehouse staff and couriers to ensure smooth order processing and delivery.
• Provide product support, carry out product research and develop product knowledge through training.
• Prepare accurate and competitive quotations with correct pricing and margins.
• Manage the quotation pipeline, update records, follow up quotations and close opportunities.
• Analyse customer purchasing activity to identify cross-selling and growth opportunities and follow up accordingly.
• Review margins as competence develops and support increasingly technical calls via product training.
• Handle overflow sales calls and dispatch product samples; participate in internal meetings.

Skills

Customer service

Order processing

Sales support

Telephone manner

Organisational skills

Teamwork

MS Word

Outlook

Tools

Sage 200

MS Word

Outlook

Job description

Internal Sales Advisor!

Our client is a family-owned business with over 30 years of success in their field.

On behalf of our client, we are looking to recruit a commercially minded individual to join their team. The successful candidate will be responsible for producing accurate and timely quotations.

Package:

• Monday-Friday 9:00am - 5:00pm FULLY OFFICE BASED - Hinxton
• Company pension scheme
• Opportunity to join company health scheme
• 25 days holiday + bank holidays
• Salary up to 28,000 (DOE)

Internal Sales Advisor - Responsibilities:

• Handle customer enquiries and orders via telephone, email and fax, ensuring they are processed promptly and efficiently.
• Manage web orders, identify errors and resolve issues following training, while liaising with warehouse staff and couriers to ensure smooth order processing and delivery.
• Provide customers with product support, carry out product research and develop product knowledge through ongoing training.
• Prepare accurate and competitive quotations, ensuring correct pricing and company margins, while identifying relevant cross-selling and product-gap opportunities.
• Manage the quotation pipeline, including saving and updating quotation records, following up outstanding quotations and closing inactive opportunities.
• Analyse customer purchasing activity to identify cross-selling, growth and reduced-spend opportunities, proactively following these up where appropriate.
• Review and adjust customer-specific margins as competence develops and support increasingly technical customer calls through continued product training.
• Handle overflow sales calls, arrange and dispatch product samples, make outbound quotation follow-up calls and attend internal product and team meetings.

Internal Sales Advisor - Requirements:

Essential

• Previous experience in an office-based customer service, order-processing, or sales support role
• A confident, professional telephone manner
• Familiarity with Microsoft Word and Outlook
• Good organisational skills and attention to detail
• Ability to work effectively as part of a small team

Desirable

• Previous knowledge of Sage 200 (an advantage but not a necessity)
• Previous experience in a sales, telesales, or quotation role
• Experience within a trade, construction, hardware or building products environment